Get to Know Google Shopping: Learn the Basics & Start Selling
Last week, we learned about the changes Google is implementing to help small businesses succeed on its Google Shopping platform — particularly getting rid of
Last week, we learned about the changes Google is implementing to help small businesses succeed on its Google Shopping platform — particularly getting rid of
In late July, Google announced some fantastic news for sellers: Buy on Google commissions are gone, and Recommendations AI is publicly available to all customers.
Understanding subscription commerce trends will help you figure out where to jump in and find a niche that serves your customers’ needs and your company’s
If you’ve been considering launching a subscription-commerce service, now is the time. Led by pioneers like Dollar Shave Club and Birchbox — and now expanding
With days full of to-do lists — and a growing consumer reliance on e-commerce — who doesn’t love the set-it-and-forget-it option of subscription commerce when
When you’re running a retail business, returns are a fact of life, particularly for e-commerce businesses. But whereas overall return rates hover around 10 percent
According to mental healthcare provider Ginger, 69 percent of workers say the COVID-19 pandemic has been the most stressful period of their careers. Not only
For retailers, customers’ returns are an inevitable part of running a business. A big part. In 2018 alone, U.S. consumers returned about 10 percent of
Good customer service is one of the main pillars of any successful business. The ability to efficiently address your customers’ questions with genuine concern positions
In our “new normal,” consumers have already grown accustomed to wearing masks and using plenty of hand sanitizer when they go out, and relying
Amid COVID-19 chaos, manufacturers and consumers alike are aware that we’re facing a “new normal.” Although with rapid shifts in spending, shopping, and shelter-in-place orders,
Over the weekend, Atlanta entrepreneur Kelley Knight took to Instagram to deliver some news: She’s sick. The owner of Modern Mystic Shop assured her followers
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
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DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
