Blog

Ask.

Recently a current client asked if our inbound call center could handle calls for Spanish speaking customers. The answer: Yes. While our physical call center is in South Dakota, our system supports at-home agents all over the country who speak multiple languages. My first thought was that our South Dakota labor pool would be short on Spanish speakers and that we’d send the calls to our at-home agents.

However, our astute VP of Client Services, Amber LaFramboise had a different idea. She had just added additional capacity to our center and was ready to hire more agents.

“Let’s just post the openings with Job Service and see what we have in the local talent pool. It doesn’t hurt to ask,” she said.

Although I thought we’d get no responses, much to my astonishment and delight we received the candidates who were easily able to meet the call center needs of our client. Who would’ve imagined that we could expand our call center services with Spanish speakers from rural South Dakota?

In business, how often have I dismissed an idea because I couldn’t imagine the solution could be that simple? The experience reminded me to ask.

It also reminded me of the many times our clients have had unusual problems that needed unusual fixes. I don’t know when we’ve ever not tackled the problem or found a solution. It’s amazing how creativity is unleashed when you simply ask.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes