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Los Angeles Fulfillment Center Opens!

Some people love that “new car smell.” For others, tearing the wrapping paper off of a spectacularly wrapped birthday present provides a thrill. And for some (you know who you are, wife), satisfaction comes in a little robin-egg blue Tiffany box. But for me, nothing matches the excitement of taking the keys to a new fulfillment center! I just love to walk in, smell the new carpet, hear the enormous echo of an empty building and imagine shiny pallet racking filling the space. Yes, I know . . . I’m a nerd.

One World Direct has expanded! We now have a Los Angeles area order fulfillment center that is fully operational. We’re in Ontario, to be precise, a couple of miles from the UPS hub and only a minute off of the 10 Frwy.

This expansion was months in the making. Our VP of IT, Stewart Buskirk, directed his team to completely standardize our fulfillment systems. Because our IT staff believes me to be dangerous to myself and others, they color coded, simplified and otherwise dummie-proofed our systems. It worked. I was able to ruin nothing during the set-up of our IT infrastructure. More impressively – it all works exactly as they promised it would.

Karen Torevell, our Controller, joined us for nearly three weeks to prep the building and prepare for Parcel #1. She has been tireless in organizing and executing – our Jill of All Trades.

Gail Baumann, a fulfillment specialist from Mobridge, and Kyle Baumann, the manager of our Mobridge facility, led the client transition team. They started in Oakland on a Friday night and hit Ontario on Sunday morning with two trucks. It was a flurry of activity that included a nearly 100 hour week!

Chris Dominguez, our LA Manager, spent a month in South Dakota training and preparing to launch the new Southern California facility. It’s been a baptism by fire for Chris, but he’s been game throughout the process.

On November 2nd, we shipped our first parcel. Within no time, that number hit 1,000.

Thank you, team. What do you say we do it again? Maybe next time on the East Coast.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes