Blog

Mobile Reporting and Your Sixth Sense

Last month, we released a mobile version of our reporting site. Our clients can now get real-time stats about their operation on their phones. The site is simple. On the Call Center side, it returns total minutes, total number of calls both inbound and outbound, average call length and number of emails answered. On the Fulfillment side, it returns orders shipped, orders at the warehouse, orders on hold and backorders.

As a designer, I love simplicity. Designing for mobile devices is satisfying because their small-format demands simplicity. The mobile reporting site isn’t robust, it isn’t super granular, it’s a quick snapshot of your business at a given point in the day. And that is its strength.

This is a quote from Biz Stone, co-founder of Twitter, on how he uses the micro-blogging service:

“I definitely spend way more time reading tweets than writing tweets. The first thing I do in the morning when I’m waking up is, I reach over and grab my iPhone and I just start scanning through tweets. What it does for me — I know right away that if something big is going on, in the world or in my area, someone will have tweeted about it. If nothing big is going on, at the very least I’m being reminded that people are up and doing things. For me, looking at tweets first thing in the morning is kind of like caffeine. It sort of makes me realize other co-workers are up, getting coffee, driving to work, etc. I better get out of bed. All through the day, I’m checking Twitter and seeing what people are saying about certain things. I’m clicking on the trends and the sidebar to figure out why this particular celebrity or phrase is in the trends right now. And then I’m tweeting maybe once a day, maybe every couple of days. I’m an infrequent tweeter. I’m more of a consumer of the information that’s coursing through the system.”

You can find the full article on NPR.

I think the big potential for the mobile reporting site is similar to what Biz describes above. A quick update in the morning gets your brain going before you caffeinate. It lets you know if anything out of the ordinary has happened. Because it’s so quick to access, you can check the mobile reporting site throughout the day. As you do that, you begin to develop a sixth sense about your business. You know what to expect, when to expect it, and you begin developing an intuition on how to optimize it. As you start testing new strategies, the mobile reporting site allows you to track their effectiveness quickly and efficiently.

If you’re a One World client, you can access the mobile reporting site by pointing your mobile browser to m.owd.com Log in with the same username and password that you use for the One World Extranet. If you have any questions or suggestions for making the site better, please get in touch.

Matthew Wyne
Creative Director

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

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