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Too Big to Care?

Today, the Seattle Times printed this story: “Workers Complain About Amazon Warehouse Jobs” link to article

The story detailed how the heat index at multiple Amazon fulfillment centers became unbearable and unsafe.  At one Amazon fulfillment center, the heat index hit 112 degrees, causing 15 workers to collapse. At another, ambulances stood by to treat the ill. The Times reported that employees who left work due to the heat were disciplined.

It’s stories like this that make me cringe for fulfillment centers. The article paints a very unflattering picture of a publicly traded Goliath treating its employees very poorly. The conditions conjure up 3rd world images. But certainly, not every fulfillment company share’s the ethos of Fulfillment by Amazon.

As a kid, I watched my parents run small businesses. My father, now nearly eighty, still owns a diesel truck shop (where I learned the finer art of toilet cleaning and floor sweeping). He would always refer to his mechanics as “the Boys.” They were his family. He paid them well, treated them really well and kept them. Spending time with people who work with their hands; with people who sweat for a living, has had a big influence on how One World runs its fulfillment center.

Several years ago, One World expanded its fulfillment center. From the beginning, we considered how the new building itself would impact the health of our employees. To that end, we installed in-floor radiant heat (winters in So Dak get cold). We also installed air conditioning. The entire building was fully insulated for comfort, health and environmental reasons. For the final touch, we installed huge skylights that provide daylight throughout the new facility. During the installation of the skylights, some of our employees scoffed at the added expense. But no one scoffs now. The new building is a joy to work in, due in large part to the natural light and comfortable temperature.

Any third-party fulfillment company is only as good as its least motivated employee. Our clients count on us to execute at 100% accuracy. That’s unlikely to happen with unhappy employees. It certainly can’t happen with a staff who’s collapsing from heat exhaustion. With that in mind, I always encourage potential clients to consider what it means to closely partner with a fulfillment company. How does that fulfillment company treat its employees? Does the fulfillment company share the client’s values? There are clients who think spending money on the health and happiness of our employees is silly. They care only about the cheapest price. To them, I’ve suggested that they choose a different partner, as they simply don’t share our values.

As Fulfillment by Amazon has shown, sometimes cheap has a high cost.

 

Thomas E. Unterseher
Co-Founder & CEO
One World Direct
www.owd.com

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes