Trust Issues

I’m a big sports fan and I enjoy listening to ESPN’s Colin Cowherd. The other day he was talking about the trust between a quarterback and a wide receiver, and the point he was making was that quarterbacks don’t necessarily trust the tallest, fastest, flashiest receiver on the team. They trust the receiver who practices the hardest. They trust the receiver who never takes a play off. They trust the receiver who puts in extra time in the offseason practicing with them. When the quarterback is being chased down and he only has a split second to get rid of the ball, he doesn’t look for the flashy receiver, he looks for the guy he can trust.

At One World, we don’t want to be the flashiest, we want to be the company you can trust. When things don’t go according to plan, we want you to know you can count on us to handle things the way you would handle them. Take a look at our values page. When decisions have to be made quickly and we don’t have time to consult you, we’ll make a decision based on our values so make sure they’re in line with yours.

When you get a flashy offer from another company promising low prices, do some research. Will they put you in touch with their current customers so you can ask them how well the company has met its promises? If it’s a fulfillment company, what kind of emphasis do they put on receiving? Are you going to be left high and dry if a vendor shorts you in an order and you don’t realize it until your stock unexpectedly runs out? If it’s a call center company, how well do they treat their employees? Are your customers going to have an uneven experience because the company has a high turnover rate?

It’s easy to cut costs, skimp on services and publish flashy price sheets that appear to be a great deal. It’s a lot harder to build a reliable infrastructure and a company culture that ensures high employee retention. We aren’t the biggest and we have no desire to be the cheapest, we strive to be the best. If you have any questions about our company infrastructure and how it can save you time, money and headaches, please drop us a line.

Matthew Wyne
Creative Director

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes