One World’s call center facilities would be at home in Santa Monica or SoHo. With the goal of recruiting and retaining excellent employees, our call center features abundant natural light and an engaging atmosphere. High quality seating and ergonomic call center stations provide our CSRs with a comfortable work environment. Core Fitness, a local gym, is located adjacent to our facility and we offer free memberships to our employees. Our headquarters building houses not only our call center, but also our executive offices, kitchen, break-room, training, human resources and IT department, so our team has ready access to any resource they need.
Fiber optics connect our call center to the world through a self-healing SONET ring. The building is backed up by two large UPSes (battery back ups) and a 100KW standby generator, so you never need to worry about down time.
Providing great customer service is all about finding and retaining great people. We’ve set up our call center to attract the best talent in our area and ensure they want to stay with us. Want to hear us in action? Give us a call at 866-289-9010. We’d love to learn more about how our team can help yours.
One World’s Interactive Voice Response (IVR) include:
- Call Pre-Annouce
- Automated Attendant
- Order Status/Confirmation
- Company Info
- Data Look-Up