Interactive Voice Response often gets a bad rap. Who hasn’t been helplessly stuck in an endless IVR loop? But IVR holds a valuable place. For a self-service program, there is sometimes nothing more efficient than IVR. It’s all in the design of the call flow.

And for those clients wanting to deliver a superior brand experience, One World offers original on-hold music production and sound design, as well as voiceover talent in multiple languages.

One World’s Interactive Voice Response (IVR) include:

  • Call Pre-Annouce
  • Automated Attendant
  • Order Status/Confirmation
  • Locators
  • Company Info
  • Data Look-Up

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