Interactive Voice Response Systems (IVR) often get a bad rap. Who hasn’t been helplessly stuck in an endless IVR loop? But IVR holds a valuable place. For a self-service program, there is sometimes nothing more efficient than Interactive Voice Response Systems. It’s all in the design of the call flow.
And for those clients wanting to deliver a superior brand experience, One World offers original on-hold music production and sound design, as well as voiceover talent in multiple languages. We make sure your IVR program genuinely helps your customers get what they want faster, while keeping your customer service costs down.
Want to talk Interactive Voice program setup? Just fill out the form below or give us a call at 866-289-9010.
One World’s Interactive Voice Response (IVR) include:
- Call Pre-Annouce
- Automated Attendant
- Order Status/Confirmation
- Company Info
- Data Look-Up