Building a business brings with it a litany of tasks. And while they’re all necessary, they don’t all contribute to your company’s growth. That’s where our Virtual Assistant Services come in. To keep focused on the high-level projects that keep your company moving forward, use our Customer Service Agents (CSAs) as your virtual assistants, providing administrative help when and how you need it.
Billed by the hour, you can schedule CSA time as needed. Our team is well-trained, especially in communication, so coordinating with your CSA is seamless. And because our CSAs have a direct window into your call center and fulfillment operation, they can make proactive suggestions to help improve your operations.
Want to explore the options for our Virtual Assistant Services? Fill out the form below, or give us a call at 866-289-9010. We’ll free you up so you can focus on what matters most to your business.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.