Keep up with Subscription Commerce Trends

Woman wearing a headband and holding face masks from a subscription kit

Understanding subscription commerce trends will help you figure out where to jump in and find a niche that serves your customers’ needs and your company’s bottom line. Each year between 2013 and 2018, the subscription commerce market grew by more than 100 percent. Since the early 2010s, thousands of companies — many of them heavily […]

How to Get Started in Subscription Commerce

If you’ve been considering launching a subscription-commerce service, now is the time. Led by pioneers like Dollar Shave Club and Birchbox — and now expanding through mega-retailers like Walmart and Target — subscription commerce continues to boom. Between 2012 and 2019, subscription companies grew by more than 320 percent, and their revenue growth is five […]

Consider Subscription Commerce to Boost your Business

With days full of to-do lists — and a growing consumer reliance on e-commerce — who doesn’t love the set-it-and-forget-it option of subscription commerce when it comes to shopping for essentials? Subscriptions are a major perk for both parties: Customers get to rest easy knowing their favorite products will regularly show up on their doorstep, […]

How to Reduce your Return Rate

When you’re running a retail business, returns are a fact of life, particularly for e-commerce businesses. But whereas overall return rates hover around 10 percent of all purchases, the rate is more than double for e-commerce specifically. Fortunately, you have the power to manage and reduce return rates before they break the bank.  In developing […]

How to Support your Community During the Ongoing COVID-19 Pandemic

According to mental healthcare provider Ginger, 69 percent of workers say the COVID-19 pandemic has been the most stressful period of their careers. Not only have never-ending news cycles and social media misinformation stirred up uncertainty, but there’s been a spike in anxiety and depression as many of us see members of our own communities […]

Create a Positive Customer Experience with Your E-Commerce Returns Policy

For retailers, customers’ returns are an inevitable part of running a business. A big part. In 2018 alone, U.S. consumers returned about 10 percent of all purchases — both in store and online — tallying up to $369 billion. But let’s zero in on e-commerce returns. With living rooms and bedrooms taking the place of […]

COVID-19 and your Customers: The Importance of Quality Customer Service

Good customer service is one of the main pillars of any successful business. The ability to efficiently address your customers’ questions with genuine concern positions you as trustworthy and reliable. According to a report from Verint, quality customer-service experiences translate into tangible benefits. After a positive experience, customers are more likely to renew the product […]

COVID and Cardboard: How E-Commerce Retailers Can Stem Consumers’ Fears

In our “new normal,” consumers have already grown accustomed to wearing masks and using plenty of hand sanitizer when they go out, and relying on e-commerce retailers to meet their needs when they stay in. But with health-and-safety guidelines continuously evolving — and differing state to state — a lot of uncertainty remains: Is it […]

How COVID-19 is Shaping E-commerce

Over the weekend, Atlanta entrepreneur Kelley Knight took to Instagram to deliver some news: She’s sick. The owner of Modern Mystic Shop assured her followers that she was staying home, taking care of herself — and making sure her customers’ online orders were still seamlessly making their way to their mailboxes. So, how does a […]