How to Reduce your Return Rate

When you’re running a retail business, returns are a fact of life, particularly for e-commerce businesses. But whereas overall return rates hover around 10 percent of all purchases, the rate is more than double for e-commerce specifically. Fortunately, you have the power to manage and reduce return rates before they break the bank.  In developing… Read more »

How to Reduce your Return Rate

When you’re running a retail business, returns are a fact of life, particularly for e-commerce businesses. But whereas overall return rates hover around 10 percent of all purchases, the rate is more than double for e-commerce specifically. Fortunately, you have the power to manage and reduce return rates before they break the bank.  In developing… Read more »

How to Support your Community During the Ongoing COVID-19 Pandemic

According to mental healthcare provider Ginger, 69 percent of workers say the COVID-19 pandemic has been the most stressful period of their careers. Not only have never-ending news cycles and social media misinformation stirred up uncertainty, but there’s been a spike in anxiety and depression as many of us see members of our own communities… Read more »

How to Support your Community During the Ongoing COVID-19 Pandemic

According to mental healthcare provider Ginger, 69 percent of workers say the COVID-19 pandemic has been the most stressful period of their careers. Not only have never-ending news cycles and social media misinformation stirred up uncertainty, but there’s been a spike in anxiety and depression as many of us see members of our own communities… Read more »

Create a Positive Customer Experience with Your E-Commerce Returns Policy

For retailers, customers’ returns are an inevitable part of running a business. A big part. In 2018 alone, U.S. consumers returned about 10 percent of all purchases — both in store and online — tallying up to $369 billion. But let’s zero in on e-commerce returns. With living rooms and bedrooms taking the place of… Read more »

Create a Positive Customer Experience with Your E-Commerce Returns Policy

For retailers, customers’ returns are an inevitable part of running a business. A big part. In 2018 alone, U.S. consumers returned about 10 percent of all purchases — both in store and online — tallying up to $369 billion. But let’s zero in on e-commerce returns. With living rooms and bedrooms taking the place of… Read more »

COVID-19 and your Customers: The Importance of Quality Customer Service

Good customer service is one of the main pillars of any successful business. The ability to efficiently address your customers’ questions with genuine concern positions you as trustworthy and reliable. According to a report from Verint, quality customer-service experiences translate into tangible benefits. After a positive experience, customers are more likely to renew the product… Read more »

COVID-19 and your Customers: The Importance of Quality Customer Service

Good customer service is one of the main pillars of any successful business. The ability to efficiently address your customers’ questions with genuine concern positions you as trustworthy and reliable. According to a report from Verint, quality customer-service experiences translate into tangible benefits. After a positive experience, customers are more likely to renew the product… Read more »

COVID and Cardboard: How E-Commerce Retailers Can Stem Consumers’ Fears

In our “new normal,” consumers have already grown accustomed to wearing masks and using plenty of hand sanitizer when they go out, and relying on e-commerce retailers to meet their needs when they stay in. But with health-and-safety guidelines continuously evolving — and differing state to state — a lot of uncertainty remains: Is it… Read more »

COVID and Cardboard: How E-Commerce Retailers Can Stem Consumers’ Fears

In our “new normal,” consumers have already grown accustomed to wearing masks and using plenty of hand sanitizer when they go out, and relying on e-commerce retailers to meet their needs when they stay in. But with health-and-safety guidelines continuously evolving — and differing state to state — a lot of uncertainty remains: Is it… Read more »

How Brands can Prepare for the ‘New Normal’: The E-commerce Industry Boom is Here to Stay

Amid COVID-19 chaos, manufacturers and consumers alike are aware that we’re facing a “new normal.” Although with rapid shifts in spending, shopping, and shelter-in-place orders, what that means changes from day to day. One thing is clear. The e-commerce industry boom is here to stay. In February, online orders were up 108% over the previous… Read more »

How Brands can Prepare for the ‘New Normal’: The E-commerce Industry Boom is Here to Stay

Amid COVID-19 chaos, manufacturers and consumers alike are aware that we’re facing a “new normal.” Although with rapid shifts in spending, shopping, and shelter-in-place orders, what that means changes from day to day. One thing is clear. The e-commerce industry boom is here to stay. In February, online orders were up 108% over the previous… Read more »

How COVID-19 is Shaping E-commerce

Over the weekend, Atlanta entrepreneur Kelley Knight took to Instagram to deliver some news: She’s sick. The owner of Modern Mystic Shop assured her followers that she was staying home, taking care of herself — and making sure her customers’ online orders were still seamlessly making their way to their mailboxes. So, how does a… Read more »

How COVID-19 is Shaping E-commerce

Over the weekend, Atlanta entrepreneur Kelley Knight took to Instagram to deliver some news: She’s sick. The owner of Modern Mystic Shop assured her followers that she was staying home, taking care of herself — and making sure her customers’ online orders were still seamlessly making their way to their mailboxes. So, how does a… Read more »

Finding Alternatives to Amazon FBA

Amid the COVID-19 crisis, supply-chain strain at Amazon doesn’t have to spell trouble for sellers. As the spread of the virus exploded in early March, calls to avoid crowded areas and stay home increased — which meant a sharp uptick in online shopping, particularly for household staples like cleaning supplies, paper products and groceries. Consumers’… Read more »

Finding Alternatives to Amazon FBA

Amid the COVID-19 crisis, supply-chain strain at Amazon doesn’t have to spell trouble for sellers. As the spread of the virus exploded in early March, calls to avoid crowded areas and stay home increased — which meant a sharp uptick in online shopping, particularly for household staples like cleaning supplies, paper products and groceries. Consumers’… Read more »

Have you Taken your Omega3 Today? How the Multi-Billion Dollar Supplement and Nutraceutical Industry is Using 3PLs to Meet an Ever-Growing Demand

The nutraceutical industry is projected to reach almost $200 billion dollars in the US by 2025 according to a new report by Grand View Search. Loyal supplement users have a deeply held belief these products can be used in lieu of prescription medications or to fill a dietary gap. With over 25 years of experience… Read more »

Have you Taken your Omega3 Today? How the Multi-Billion Dollar Supplement and Nutraceutical Industry is Using 3PLs to Meet an Ever-Growing Demand

The nutraceutical industry is projected to reach almost $200 billion dollars in the US by 2025 according to a new report by Grand View Search. Loyal supplement users have a deeply held belief these products can be used in lieu of prescription medications or to fill a dietary gap. With over 25 years of experience… Read more »

Where Should your E-Commerce Fulfillment Warehouse be Based? Choosing a 3PL Based on Location

You know what they say in real estate: location, location, location. Well, the same principle applies to the real estate of your fulfillment warehouse. Picking the right spot can have a huge impact on everything from import costs to your ability to offer competitive shipping rates to your customers. Let’s take a look at the… Read more »

Where Should your E-Commerce Fulfillment Warehouse be Based? Choosing a 3PL Based on Location

You know what they say in real estate: location, location, location. Well, the same principle applies to the real estate of your fulfillment warehouse. Picking the right spot can have a huge impact on everything from import costs to your ability to offer competitive shipping rates to your customers. Let’s take a look at the… Read more »