How Steve Jobs Influenced One World Direct

Most people probably don’t think of an order fulfillment and call center services company as being a hot-bed of creativity. Fewer still would guess that a fulfillment company would be chock-full of Macintoshes. But One World Direct isn’t like other fulfillment companies or call centers. We don’t see ourselves as boring, behind-the-scenes types. We see […]

Too Big to Care?

Today, the Seattle Times printed this story: “Workers Complain About Amazon Warehouse Jobs” link to article The story detailed how the heat index at multiple Amazon fulfillment centers became unbearable and unsafe.  At one Amazon fulfillment center, the heat index hit 112 degrees, causing 15 workers to collapse. At another, ambulances stood by to treat the […]

Make Your Hiring Decision BEFORE You Meet The Candidate!

Start making decisions about the candidate from the first contact, before you even meet face to face.  Initial interactions with your candidate will provide you with valuable information so make sure YOU (not an assistant) are scheduling the interview.  Pay attention to these signals: •   Is he excited to hear from you or does he […]

Why outsourcing your order fulfillment reaps big rewards with your customers.

If you envisioned a life of marketing and product development but are mired in day to day operations, there are 4 reasons why you should consider outsourcing your order fulfillment. 1) Accuracy Your customers expect their package to arrive quickly and accurately every time.  You could make sure every item is barcoded (generate barcodes and apply […]

Social Media and Int’l Expansion Hot Topics at E-Tail London

E-Tail London is in the books. Stewart Buskirk and I enjoyed our time in London, exchanging ideas with E-Tailers from across Europe. How to measure and monetize social media was a constant topic throughout the conference. Unfortunately, no one possesses absolute answers. Certainly, “listening” to reviews and Facebook pages is of utmost importance. Those E-tailers […]

Global Guide to Launch in London

One World’s CEO, Thomas Unterseher, and VP of IT, Stewart Buskirk, will be on hand at eTail London on June 16 and 17 to announce a brand new service from OWD –  Global Guide. Global Guide is a service that OWD’s founders have long considered essential for small and mid-sized companies to take advantage of […]

See You In Chicago!

Amber LaFramboise, our VP of Client Services will be at Internet Retailer on June 8-11. Please stop by McCormick Place. We’d love to see you.  Internet Retailer:


Recently a current client asked if our inbound call center could handle calls for Spanish speaking customers. The answer: Yes. While our physical call center is in South Dakota, our system supports at-home agents all over the country who speak multiple languages. My first thought was that our South Dakota labor pool would be short […]

It’s the New Year. Time to Take Stock.

I am one of those people who loves to reflect on the old year and project for the new.  But it’s mid-January and although we’re pretty much finished talking about resolutions, it still is a good time to take stock. Yes, it’s a good time to look at your business and your goals.  And it’s […]

A Fair Wage

“I work harder than everyone else. Plus, I’m loyal. I’ve been here forever. Why am I not paid more than the others?” For a manager or business owner, conversations about hourly compensation are perhaps the most dreaded of all discussions. For many people, their personal self-worth is inextricably linked to their paycheck. Some people believe […]