The Circadian Rhythms of Productivity

If I arrive at the office at nine, my battleship is already sunk. Why? Because everybody gets to the office at nine. And they start sending emails and making phone calls and all of a sudden, the time I thought I had for the things on my to-do list is gone. If you take a […]

Quality vs Quantity: Talking Website Strategy

As the Creative Director at One World, I am sometimes asked why we put so much emphasis on branding when we build websites. Shouldn’t we spend our time writing a bunch of content and getting as many pages as possible on the site? While it’s true that having lots of content boosts your search engine […]

The Bay Lights

Last week, the city of San Francisco unveiled the world’s largest light display on the Bay Bridge. Eclipsing the lights of the Eiffel Tower, the display is comprised of 25,000 LEDs and was created by artist Leo Villareal. Knowing that the whole thing was going to be a madhouse, my wife and I got there […]

The Russians are coming!!

They claimed to be ecommerce entrepreneurs from Russia who were eager to visit our fulfillment centers in California and South Dakota. They said they had started a call center and order fulfillment business in Moscow and wanted our advice. But I knew better. They weren’t going to fool me – not this guy. Instinct told […]

What Color Should We Use?

Part 1 Color is a highly subjective thing, but there are some general guidelines you can use in the context of branding. Here’s a series of questions that will help you narrow down your color options to a manageable set of choices. Warm colors, red, orange and yellow, feel more aggressive. They build tension, especially […]

What Color Should We Use?

Part 2 It’s no coincidence that Burger King, Wendys, McDonalds, Coke and Pepsi all use red. Studies show that red stimulates hunger and thirst. Amazon uses just a touch of orange to give a friendly warmth to its logo, which supports its brand message of being helpful and convenient. Yellow is a unique color because […]

The Final 10%

Almost every project I’ve ever worked on has faced challenges or delays at some point. Often, the assumptions we make at the beginning of the project turn out to be wrong, or we create what we thought would be the right solution and discover that it doesn’t work. Finally, we reach a place where we […]

New look for One World Direct

Last week, One World Direct launched a newly updated web site with a new logo. Please check it out at www.owd.com. I thought I’d share with you the reasoning behind changing our logo and updating our site. Like all of our clients, One World is focused on building our company and our brand. A logo, while […]

Los Angeles Fulfillment Center Opens!

Some people love that “new car smell.” For others, tearing the wrapping paper off of a spectacularly wrapped birthday present provides a thrill. And for some (you know who you are, wife), satisfaction comes in a little robin-egg blue Tiffany box. But for me, nothing matches the excitement of taking the keys to a new […]

How Steve Jobs Influenced One World Direct

Most people probably don’t think of an order fulfillment and call center services company as being a hot-bed of creativity. Fewer still would guess that a fulfillment company would be chock-full of Macintoshes. But One World Direct isn’t like other fulfillment companies or call centers. We don’t see ourselves as boring, behind-the-scenes types. We see […]

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes