Value-Added Services
We have the expertise your brand needs.
- Engraving
- Greeting Cards
- Embroidery
- Kitting
- Subscription boxes
- Lot or serial tracking
- Marketing inserts
- Special Projects
- Gift messaging
- LTL Quotes
Returns
U.S & International
Same-Day Fulfillment
FREE
Up to 25 Contacts
Call, Chat, & Email
Same-Day Fulfillment
U.S & International
Returns
Call, Chat, & Email
Up to 25 Contacts
FREE
Domestic or international orders, plus returns processing.
Direct integration with your shopping cart or ordering platform.
Temperature control and FDA certified warehouse in South Dakota.
Basic boxes, mailers, or poly bags with the choice of branded packing slips.
Your Fulfillment Specialist is a phone call, Slack, or email away.
Up to 25 of your customers inquiries answered by our career agents.
Integration
Domestic or international orders, plus returns processing.
Direct integration with your shopping cart or ordering platform.
Temperature control and FDA certified warehouse in South Dakota.
Basic boxes, mailers, or poly bags with the choice of branded packing slips.
Your Fulfillment Specialist is a phone call, Slack, or email away.
Up to 25 of your customers inquiries answered by our career agents.
Integration
And Many More
Ideal if you sell D2C and B2B.
Ideal if you sell D2C and B2B.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
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DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
