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International Shipping: What You Need to Know

The thought of shipping internationally can seem daunting, but selling your products overseas offers huge potential for expanding your business. Use the tips below to help you make an informed decision.

Import Restrictions

Think you can ship whey protein powder to the UK? Think again. Every country has restrictions on what they allow to be brought across their borders. Before you offer international shipping, figure out which countries permit your product. You can find a list of country import prohibitions here.

Taxes, Duties & Fees

Once a customer completes an ecommerce transaction everything is already paid, right? Not when their product is being shipped internationally. Upon arrival, extra fees are due before the shipment can be released. You don’t want the customer to refuse the package because they were unaware of extra costs. Get an estimated amount so you can inform them.

International Shipping Carriers

When determining a shipping carrier, the main consideration is country of destination. USPSFedEx and UPS go to different countries and prices and policies vary considerably.

International Shipping Documents

Governments require specific documentation to monitor goods coming into their country. The most common delay in shipments arriving to the customer is inaccurate information or missing forms. The link above provides helpful hints on determining what documents you’ll need.

Update your Website

You’ve conducted your research. You know which countries you’re shipping to, the additional fees required and the documentation needed. Now it’s time to let your consumers know. By setting up an international section on your website, you can give your customers the information they need before they make a purchase and ensure a happy transaction.

International shipping opens up great horizons for a business, but it does come with a lot of work. If you need a partner, One World Direct can help. We give our clients international shipping support, carrier discounts and we even have a creative team that can update your website. If you’d like to learn more, contact us.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

  • Credit Card declines
  • USPS and FedEx claims
  • Shipper Call Tags
  • Charge Backs & Credits
One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

  • Cleaning: (basic wipe down) $0.66
  • Apparel Steaming: $6.55
  • $0.50 for additional units

Call For Quotes

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  • Re-Kitting
  • Refurbish
  • Destruction Certificates
  • Lint Rolling