Interactive Voice Response (IVR)

Interactive Voice Response often gets a bad rap. Who hasn’t been helplessly stuck in
an endless IVR loop? But IVR holds a valuable place. For a self-service program, there
is sometimes nothing more efficient than IVR. It’s all in the design of the call flow.

And for those clients wanting to deliver a superior brand experience, One World offers original on-hold music production and sound design, as well as voiceover talent in multiple languages.

bullet Call Pre-Annouce bullet Automated Attendant
bullet Surveys bullet Order Status/Confirmation
bullet Locators bullet Company Info
bullet Data Look-Up