Inbound Requirements & Penalties

Before Shipments Arrive at OWD the customer shall send OWD an Advanced Shipping Notice (“ASN”). All of these requirements must be met in order for a receive to be considered conforming:

  • A unique ASN number or identifier (PO number, etc.) must be visible on the outside of every package in the shipment
  • The ASN must be in OWD’s system 48 hours prior to shipment’s delivery.
  • Each shipment must contain a packing slip listing the contents of the shipment.
  • Actual inventory “items” must match what’s on the ASN. If not, OWD will: A) complete the receive if able to identify products, receive in all items and assess a blind ASN fee. OR B) if unable to any identify items, move the receive over to the non-conforming lane, escalate a non-conforming ticket to the client and assess a non-conforming ASN fee.
  • OWD must be able to scan all barcodes. If there are no barcodes or if additional handling is required the items get moved to value-added services line and billed per client’s OWD agreement for value-added services.
  • OWD will not receive on an ASN that is greater than 60 days old.


Inventory Arriving Without an ASN:

If inventory arrives at OWD without prior notification, OWD will receive the shipment without an ASN and the customer will be assessed a “No ASN” service fee. The “No ASN” service fee shall apply to each shipment: i.e., if FedEx delivers five cases and UPS delivers three cases, that would be considered two shipments. Without an ASN there is an increased risk of SKU misidentification. If SKU’S are misidentified such errors will be the customer’s responsibility along with any work order time invested to correct the error. If the inventory arrives without a SKU in OWD’s system, OWD will create a SKU and SKU description.


Receiving SLA:

  • Conforming shipments that equal 2 pallets or less will be checked in within 24-48 business hours.
  • Conforming shipments between 2-5 pallets will be checked in within 48-72 business hours.
  • Shipments that exceed 5 pallets must be scheduled in advance and completion times will vary based upon the condition of the shipment and determined upon arrival.
  • The customer may request expedited receiving for an additional charge.


Defective/Damaged Product Arrival and Disposal:

OWD reserves the right to refuse, dispose of and/or return at customer’s cost any product OWD deems unfit, dangerous, requiring unreasonable special attention, or otherwise interfering with OWD’s normal operations. The customer is liable for any additional labor and materials needed to handle defective product or packaging. Disposing of customer’s merchandise will be handled as a Work Order and billed hourly for the time to prepare it for disposal. OWD may require that these fees, along with the disposal fees, be prepaid.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes