The process for a standard return is:

1. OWD will identify the order reference number and item(s) returned.
2. The item(s) returned are inspected for damage.
   1. If the item is damaged it is added to the customer’s specific damage bin so it is not re-sold.
   2. If the item is in sellable condition it is added back into inventory and put into
3. location so it can be used on a future order. Re-bagging, re-tagging, and adding the item back into stock is included in the return fee.
4. If a return reason is provided by the customer it will be noted on the order by the OWD Return Processor.
5. Any additional handling will either be billed at an hourly work order rate or at the itemized value-added service rate noted in your contract. OWD may decide to adjust the per-return fee to offset any additional labor.
6. A returns report, which will list each returned order and the items returned will be sent via email to the customer on a daily or weekly basis.

Returns Processing SLA:

Returns are typically processed within 5 business days of arriving at OWD’s facility but processing time can vary based upon volume and staffing. Returns processing may be expedited for specific orders at double the standard return fee.