Any Special Service requested of OWD’s customers are completed through a Work Order and will be billed at standard hourly Work Order rate listed in the agreement. Special Services include any service not explicitly listed and priced in the agreement.
The customer can either enter work orders themselves or contact their designated Fulfillment Specialist to set up a one-time or recurring Work Order. Any time your Fulfillment Specialists spends submitting Work Orders on your behalf will be billed at the hourly rate listed in your agreement.
Mobridge Work Order Email: firstname.lastname@example.org
Mira Loma Work Order Email: email@example.com
Columbus Work Order Email: firstname.lastname@example.org
OWD will begin a Work Order when all necessary information is received. In the event the above instructions are not followed, OWD will respond asking for any missing details, and SLA will be reset when all information is sent to the warehouse.
Work Orders submitted according to the above guidelines will be completed within 48 business hours after submission. Upon review of the Work Order, OWD may require additional time to complete the request, at which time the customer will be notified.
Customers may request Work Order quotes, which are cost estimates based upon information the customer provides. Work Order quotes may not include all supplies, hours of work or unexpected project costs. OWD does not guarantee that the estimate provided will be the actual amount billed. OWD specifically disclaims liability for any project activities conducted at the customer’s request that results in modification, damages, changes or errors to customer’s product or packaging.
OWD reserves the right to complete tasks under a Work Order for services that it deems at its sole reasonable discretion to be excessive or abusive.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.