Tag: COVID-19

How to Support your Community During the Ongoing COVID-19 Pandemic

According to mental healthcare provider Ginger, 69 percent of workers say the COVID-19 pandemic has been the most stressful period of their careers. Not only have never-ending news cycles and social media misinformation stirred up uncertainty, but there’s been a spike in anxiety and depression as many of us see members of our own communities… Read more »

COVID-19 and your Customers: The Importance of Quality Customer Service

Good customer service is one of the main pillars of any successful business. The ability to efficiently address your customers’ questions with genuine concern positions you as trustworthy and reliable. According to a report from Verint, quality customer-service experiences translate into tangible benefits. After a positive experience, customers are more likely to renew the product… Read more »

How Brands can Prepare for the ‘New Normal’: The E-commerce Industry Boom is Here to Stay

Amid COVID-19 chaos, manufacturers and consumers alike are aware that we’re facing a “new normal.” Although with rapid shifts in spending, shopping, and shelter-in-place orders, what that means changes from day to day. One thing is clear. The e-commerce industry boom is here to stay. In February, online orders were up 108% over the previous… Read more »