Create a Positive Customer Experience with Your E-Commerce Returns Policy

For retailers, customers’ returns are an inevitable part of running a business. A big part. In 2018 alone, U.S. consumers returned about 10 percent of all purchases — both in store and online — tallying up to $369 billion. But let’s zero in on e-commerce returns. With living rooms and bedrooms taking the place of […]

COVID-19 and your Customers: The Importance of Quality Customer Service

Good customer service is one of the main pillars of any successful business. The ability to efficiently address your customers’ questions with genuine concern positions you as trustworthy and reliable. According to a report from Verint, quality customer-service experiences translate into tangible benefits. After a positive experience, customers are more likely to renew the product […]