Trust Issues

I’m a big sports fan and I enjoy listening to ESPN’s Colin Cowherd. The other day he was talking about the trust between a quarterback and a wide receiver, and the point he was making was that quarterbacks don’t necessarily trust the tallest, fastest, flashiest receiver on the team. They trust the receiver who practices the hardest. They trust the receiver who never takes a play off. They trust the receiver who puts in extra time in the offseason practicing with them. When the quarterback is being chased down and he only has a split second to get rid of the ball, he doesn’t look for the flashy receiver, he looks for the guy he can trust.

At One World, we don’t want to be the flashiest, we want to be the company you can trust. When things don’t go according to plan, we want you to know you can count on us to handle things the way you would handle them. Take a look at our values page. When decisions have to be made quickly and we don’t have time to consult you, we’ll make a decision based on our values so make sure they’re in line with yours.

When you get a flashy offer from another company promising low prices, do some research. Will they put you in touch with their current customers so you can ask them how well the company has met its promises? If it’s a fulfillment company, what kind of emphasis do they put on receiving? Are you going to be left high and dry if a vendor shorts you in an order and you don’t realize it until your stock unexpectedly runs out? If it’s a call center company, how well do they treat their employees? Are your customers going to have an uneven experience because the company has a high turnover rate?

It’s easy to cut costs, skimp on services and publish flashy price sheets that appear to be a great deal. It’s a lot harder to build a reliable infrastructure and a company culture that ensures high employee retention. We aren’t the biggest and we have no desire to be the cheapest, we strive to be the best. If you have any questions about our company infrastructure and how it can save you time, money and headaches, please drop us a line.

Matthew Wyne
Creative Director