Engraving
Embroidery
Greeting cards
Engraving Embroidery Greeting cards
Engraving Embroidery Greeting cards
An account manager for you, and a contact center with chat, email, and phone for your customers.
Personalized-to-Consumer fulfillment gives your customers the option to add monograms, unique messages, or custom images to create one-of-a-kind products.
OWD’s free cart plug-in allows your customers to laser engrave or embroider any item in their shopping cart.
In addition, personalized greeting cards are an easy way to add that special touch. Your customers simply choose a design at checkout and personalize their message.
of Americans are interested in buying customized items.
From basic order fulfillment to complex omnichannel fulfillment and EDI support for e-commerce brands.
Ecommerce brands that use custom packaging see 55% of repeat business.
Need to improve your customer service? For over 20 years, our call center professionals have been making our clients’ customers happy.
Our career American agents amplify your brand’s personality through phone, email, and live chat.
95% of consumers say customer service is important for brand loyalty.
Need to improve your customer service? For over 20 years, our call center professionals have been making our clients’ customers happy.
Our career American agents amplify your brand’s personality through phone, email, and live chat.
95% of consumers say customer service is important for brand loyalty.
What good is a fulfillment partner
who doesn’t answer the phone?
At OWD, your expert Fulfillment Specialist
has one job: to help you succeed.
We offer a variety of flexible shipping options. Our three
fulfillment center locations reach 99% of the U.S. in two days.
We offer a variety of flexible shipping options. Our three fulfillment center locations reach 99% of the U.S. in two days.
Same-day fulfillment
Multiple ship methods
Flat-rate shipping
You’ll be shipping globally in days. Get started in 3 easy steps.
Choose Global Locations
Choose Global Locations
Since the beginning, we’ve been a tech innovator. Our in-house
software team has seen every integration. Our open API connects to:
Since the beginning, we’ve been a tech innovator. Our in-house software team has seen every integration. Our open API connects to:
Shopping Carts
Marketplaces
ERPs & OMSes
EDI
We mean what we say.
We answer your calls.
Living our values since 1994.
Having everything in
house, especially IT, is a
game changer. Just
knowing that I have one
vertically integrated team
across all areas, and that
you’re reachable, has
been great.
I often tell my co-workers
that if they can think of it,
One World Direct can
probably do it. We have
peace of mind in knowing
they can meet any of our
current and future needs
to help us grow.
Your team is proactive
for both the concerns
and welfare of my
company, always going
the extra yard. Even
when our point of
contact goes on vacation,
she always answers emails.
Our client portal gives you the information you need.
Our client portal gives you the
information you need.
E-commerce innovator since the web was born.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
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DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
