Small? Big? Thinking big? Choose the services you need.
Add as you grow. No one has ever outgrown us.
You’re a marketplace seller who needs fast and affordable fulfillment with no frills.
You’re selling B2B and B2C. You need EDI integrations and an expert fulfillment partner.
OWD serves 99% of the U.S. in two days via ground shipments. Use one or all of our fulfillment centers.
Our in-house software team can do it all. Our open API integrates to:
I often tell my co-workers that if they can think of it, One World Direct can probably do it. We have peace of mind in knowing they can meet any of our current and future needs.
Having everything in house, especially IT, is a game changer. Just knowing that I have one vertically integrated team across all areas, and that you’re reachable, has been great.
Your team is proactive for the concerns and the welfare of my company, always going the extra yard. Even when our point of contact goes on vacation, she always answers emails.
Our in-house contact center handles your sales, customer service and level one tech support.
Desiree D. 8 years with OWD
Our in-house contact center handles sales, customer service and level one tech support:
Our client portal gives you the information you need.
Our client portal gives you the information you need.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
Some clients, both large and small, use only one OWD fulfillment center for these reasons:
In short: The complexity and cost of managing returns and distributed inventories isn’t worth the faster delivery time of a multi-point strategy.
A small merchant may choose single-point fulfillment because she has limited inventory. Or, her business might be moving so fast that she needs the simplicity of a single-point solution.
The downside of single-point fulfillment is slower delivery time to Zones 7 and 8. In reality, most orders arrive in about five days, even with the most inexpensive ground service.
Of course, you can always upgrade any order to an expedited method. OWD offers every delivery method from Next Day to International.
If 2-Day inexpensive ground delivery is your biggest concern, then multi-point fulfillment might be right for you. OWD’s three fulfillment centers cover 98% of the U.S. in two days. (Sorry, Custer County, Montana, it’s three days for you.)
Successful multi-point fulfillment clients have these characteristics:
The multi-point client typically has a small catalog and only sells a single item or two per order. They don’t have a lot of returns.
There are exceptions, a complex client with thousands of SKUs and high order volume may decide that 2-day delivery is worth the trade-off and complexity.
With OWD’s flat-rate pricing, your
ground orders all cost the same.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
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