From Basic B2C Fulfillment to Omni-Channel Logistics

We do more than order fulfillment

We Deliver Your Brand

Affordable and Fast Fulfillment

You want fast delivery?
We do that, and a whole lot more.

Your customer’s calls, e-mails and web chats handled.
 
We do whatever you need to get your products back in stock.
 
Includes duties, tariffs,
and landing costs

Fulfillment From

$ 0 0
for U.S. shipping

Contact Center

$ 0 /wk
for customer service

Three Tailored Fulfillment Solutions

Which OWD Service fits you?

You’re a marketplace seller who needs fast and affordable fulfillment with no frills.

  • Returns
  • International shipping
  • Contact center

You’re selling B2B and B2C. You need EDI integrations and an expert fulfillment partner.

  • Everything in EasyOrder +
  • Hands on account management
  • Custom packaging
  • EDI compliance
When you’re in need of a complete global fulfillment solution.
  • Everything in OmniFill +
  • VAT compliance
  • Customs navigation
  • European fulfillment center
  • Global shipping expertise

Niche

You’re a marketplace seller who needs fast and affordable fulfillment with no frills

  • Returns
  • International shipping
  • Contact center

Enterprise

You’re selling B2B and B2C. You need EDI integrations and an expert fulfillment partner.

  • Everything in Niche +
  • Hands on account management
  • Custom packaging
  • EDI compliance

Global

When you are in need of a complete European shipping solution

  • Everything in Enterprise +
  • VAT compliance
  • Customs navigation
  • European fulfillment center
  • Global shipping expertise

Three U.S. Fulfillment Centers & Europe

OWD’s three fulfillment centers service 98% of the U.S. in two days using standard ground shipments. Learn more about Single Point or Multi-Point fulfillment.

Midwest
Fulfillment Center

1915 Tenth Avenue West
Mobridge, SD 57601 1 of 4

West Coast
Fulfillment Center

3325 Manitou Court
Mira Loma, CA 91752 2 of 4

East Coast
Fulfillment Center

2856 Old State Route 73
Wilmington, OH 45177 3 of 4

Amsterdam Fulfillment

Amsterdam, Netherlands

4 of 4

We Integrate to All Platforms

Whether it’s an e-com platform, ERP, EDI or OMS, our internal IT team handles all integrations.

Getting Started With OWD

Day 1

Get Connected

Fill out our Get Started page or give us a call.
 
Day 1

Day 3-5

Ship Inventory

You’ll ship your products to one of our three fulfillment centers.
Day 3-5

Day 6-10

Start Selling

We’ll integrate to your cart or ERP and get rolling!
 
Day 6-10
Play Video

Meet OWD: E-Com Experts

  • In-House IT expertise
  • Three US facilities
  • Europe facility
  • Contact Center

Niche

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Enterprise

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Global

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The history of OWD

E-commerce innovator since the web was born

First Building in Mobridge, SD
Shipping multi-lingual products worldwide.
Create the Order Fulfillment category on Lycos and Excite
Fulfill for the #1 Web Search in 1997: Pamela Anderson Lee
Ray Charles becomes a client!
Inc. Magazine Growing with Technology Award
Use Apple Newtons on the warehouse floor
Sony Entertainment: Everquest.
Second fulfillment center opened
OWD is first fulfillment company to use Google AdWords
Help create XML standards for e-com
Develop Shopping Carts before commercially available
Call Center established
Open APIs
On-Line reports
Open Los Angeles Fulfillment Center
Develop Wall St Journal’s first web site
Apparel giant Gildan selects OWD for e-com. Super Bowl ad volume follows!
OWD Acquires Sanyo Logistics from Panasonic
FaceBook Gifts chooses OWD as its first fulfillment partner
Lyft chooses OWD to help their growing company
Symphony Commerce partners with OWD to provide “full-stack” e-com offering
Open Ohio Fulfilment Center
Blue Bottle Coffee, FIJI Water, Krave Jerky become OWD clients
OWD begins drop shipping for Dicks.com, Walmart.com, Target.com, etc (Gildan)
Deliver chooses OWD as its first fulfillment partner
OWD establishes One World Direct, B.V. in the Netherlands.
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We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

  • Credit Card declines
  • USPS and FedEx claims
  • Shipper Call Tags
  • Charge Backs & Credits
One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

  • Cleaning: (basic wipe down) $0.66
  • Apparel Steaming: $6.55
  • $0.50 for additional units

Call For Quotes

  • Electronics Testing
  • Re-Kitting
  • Refurbish
  • Destruction Certificates
  • Lint Rolling

International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

Understanding Single Point
and Multi-Point Fulfillment

Learn more about the pros and cons of two excellent OWD fulfillment options.

Single-Point Fulfillment

Some clients, both large and small, use only one OWD fulfillment center for these reasons:

  • High number of SKUs;
  • High order variability;
  • High number of items per order;
  • Avoid cost of shipping inventory to multiple sites;
  • Avoid cost of complex inventory management;
  • Avoid splitting orders due to stock-outs;
  • High return volume.


In short: The complexity and cost of managing returns and distributed inventories isn’t worth the faster delivery time of a multi-point strategy.

A small merchant may choose single-point fulfillment because she has limited inventory. Or, her business might be moving so fast that she needs the simplicity of a single-point solution.

The downside of single-point fulfillment is slower delivery time to Zones 7 and 8. In reality, most orders arrive in about five days, even with the most inexpensive ground service.

Of course, you can always upgrade any order to an expedited method. OWD offers every delivery method from Next Day to International.

Multi-Point Fulfillment

If 2-Day inexpensive ground delivery is your biggest concern, then multi-point fulfillment might be right for you. OWD’s three fulfillment centers cover 98% of the U.S. in two days. (Sorry, Custer County, Montana, it’s three days for you.)

Successful multi-point fulfillment clients have these characteristics:

  • Small number of SKUs;
  • Low average order quantity;
  • Low order variability;
  • Small items cheaply shipped to multiple sites;
  • Customers’ buying trends are known;
  • The inherent complexities of multiple inventories are understood;
  • Low number of returns;
  • Plentiful inventory in all locations.

The multi-point client typically has a small catalog and only sells a single item or two per order.  They don’t have a lot of returns.

There are exceptions, a complex client with thousands of SKUs and high order volume may decide that 2-day delivery is worth the trade-off and complexity.

As for pricing, it’s always predictable.

With OWD’s flat-rate pricing, your

ground orders all cost the same.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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