Since 1994

E-com Order Fulfillment

D2C, B2B and P2C fulfillment services

Increase profit margins and differentiate your brand with Personalized-to-Consumer fulfillment.
 
With our free plug-in, your customers can embroider, engrave or print on your products at no cost to you!

Engraving
Embroidery
Greeting cards

Engraving     Embroidery    Greeting cards

Since 1994

E-com Order Fulfillment

D2C, B2B and P2C fulfillment services

Increase profit margins and differentiate your brand with Personalized-to-Consumer fulfillment.
 
With our free plug-in, your customers can embroider, engrave or print on your products at no cost to you!

Engraving     Embroidery    Greeting cards 

We Deliver Your Brand

Personalized items sell! Increase your margins by offering engraving, embroidery and custom greeting cards. Our plug-in is FREE.
Global fulfillment for D2C & B2B e-commerce brands. Custom unboxing, returns, 200+ e-com integrations.

An account manager for you, and a contact center with chat, email, and phone for your customers.

ENGRAVING • EMBROIDERY • GREETING CARDS

Personalization - P2C
Thrill Your Customers

Personalized-to-Consumer fulfillment gives your customers the option to add monograms, unique messages, or custom images to create one-of-a-kind products.

OWD’s free cart plug-in allows your customers to laser engrave or embroider any item in their shopping cart.

In addition, personalized greeting cards are an easy way to add that special touch. Your customers simply choose a design at checkout and personalize their message.

49%

of Americans are interested in buying customized items.

Engraved Wood Personalized Coasters

D2C • B2B • P2C

Fulfillment
Deliver Your Brand

From basic order fulfillment to complex omnichannel fulfillment and EDI support for e-commerce brands.

Do you need custom pack-outs and gift wrap? We do that. Plus kitting, returns, international shipping, and more.

55%

Ecommerce brands that use custom packaging see 55% of repeat business.

Woman gathering her ecommerce boxes that were delivered to her door

CHAT • EMAIL • PHONE

Call Center
Amplify Your Brand

Need to improve your customer service? For over 20 years, our call center professionals have been making our clients’ customers happy.

Our career American agents amplify your brand’s personality through phone, email, and live chat.

95%

95% of consumers say customer service is important for brand loyalty.

CHAT • EMAIL • PHONE

Call Center
Amplify Your Brand

Need to improve your customer service? For over 20 years, our call center professionals have been making our clients’ customers happy.

Our career American agents amplify your brand’s personality through phone, email, and live chat.

95%

95% of consumers say customer service is important for brand loyalty.

We Hear You

You call. We answer.

What good is a fulfillment partner
who doesn’t answer the phone?

At OWD, your expert Fulfillment Specialist
has one job: to help you succeed.

Reaching Your Customers

We offer a variety of flexible shipping options. Our three
fulfillment center locations reach 99% of the U.S. in two days.

We offer a variety of flexible shipping options. Our three fulfillment center locations reach 99% of the U.S. in two days.

Same-day fulfillment

Multiple ship methods

Flat-rate shipping

The World Is Yours

You’ll be shipping globally in days. Get started in 3 easy steps.

Choose Global Locations

Choose Shipping Options
Integrate Shopping Cart

The World Is Yours

You’ll be shipping globally in days. Get started in 3 easy steps.

Choose Global Locations

Choose Shipping Options
Integrate Shopping Cart

Your Tech Team

Since the beginning, we’ve been a tech innovator. Our in-house
software team has seen every integration. Our open API connects to:

Since the beginning, we’ve been a tech innovator. Our in-house software team has seen every integration. Our open API connects to:

Shopping Carts Marketplaces ERPs & OMSes EDI

Shopping Carts

Marketplaces

ERPs & OMSes 

EDI

Promises You Can Count On

We mean what we say.
We answer your calls.
Living our values since 1994.

Having everything in
house, especially IT, is a
game changer. Just
knowing that I have one
vertically integrated team
across all areas, and that
you’re reachable, has
been great.

David L.

I often tell my co-workers
that if they can think of it,
One World Direct can
probably do it. We have
peace of mind in knowing
they can meet any of our
current and future needs
to help us grow.

Cassidy K.

Your team is proactive
for both the concerns
and welfare of my
company, always going
the extra yard. Even
when our point of
contact goes on vacation,
she always answers emails.

Patrick M.

Intelligence You Can Use

Intelligence You
Can Use

Our client portal gives you the information you need.

Our client portal gives you the
information you need.

Fully Customizable
Reports
Up-to-date
Visualizations
Download To
Excel or Any BI Tool

OWD History

E-commerce innovator since the web was born.

2014
Blue Bottle Coffee, FIJI
Water, Krave Jerky
become OWD clients
2015
Blue Bottle Coffee, FIJI
Water, Krave Jerky
become OWD clients
2016
Blue Bottle Coffee, FIJI
Water, Krave Jerky
become OWD clients
2014
2015
2016

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes