Experts in B2C & B2B Fulfillment Since 1994

We do more than order fulfillment

We Deliver Your Brand

Your customer’s calls, e-mails and web chats handled.
 
We do whatever you need to get your products back in stock.
 
Includes duties, tariffs,
and landing costs

Fulfillment From

$ 0
for U.S. shipping

Contact Center

$ 0 /wk
for customer service

We Deliver Growth Options

Small? Big? Thinking big? Choose the services you need.
Add as you grow. No one has ever outgrown us.

You’re a marketplace seller who needs fast and affordable fulfillment with no frills.

You’re selling B2B and B2C. You need EDI integrations and an expert fulfillment partner.

When you’re in need of a complete global fulfillment solution.

We Deliver Fast Fulfillment

OWD serves 99% of the U.S. in two days via ground shipments. Use one or all of our fulfillment centers.

Midwest
Fulfillment Center

1915 Tenth Avenue West
Mobridge, SD 57601 1 of 4

West Coast
Fulfillment Center

1135 Auto Center Drive

Ontario, CA 91761

2 of 4

East Coast
Fulfillment Center

2856 Old State Route 73
Wilmington, OH 45177 3 of 4

Amsterdam Fulfillment

Amsterdam, Netherlands

4 of 4

We Deliver Tech Experts

Our in-house software team can do it all. Our open API integrates to:

  • EDI and Vendor Compliance
  • Shopping Carts & Marketplaces
  • ERPs & OMSes

We Deliver Our Promises

We mean what we say and we answer your calls.
Living our values since 1994.
Ca

Cassidy K.

I often tell my co-workers that if they can think of it, One World Direct can probably do it. We have peace of mind in knowing they can meet any of our current and future needs.

Jewelry

David L.

Having everything in house, especially IT, is a game changer. Just knowing that I have one vertically integrated team across all areas, and that you’re reachable, has been great.

Cosmetics

Patrick M.

Your team is proactive for the concerns and the welfare of my company, always going the extra yard. Even when our point of contact goes on vacation, she always answers emails.

Supplements

We Deliver The World

You’ll be shipping globally in days.
Get started in 3 easy steps.

Choose Global Locations

Choose Shipping Options

Integrate Shopping Cart

We Deliver The World

You’ll be shipping globally in days. Get started in 3 easy steps.

Choose Global Locations

Choose Shipping Options

Integrate Shopping Cart

We Deliver Your Message

Our in-house contact center handles your sales, customer service and level one tech support.

  • $99 for 200 calls, emails and web chats
  • Virtual Assistants for $22 per hour
  • American agents

Desiree D. 8 years with OWD

We Deliver Your Message

Our in-house contact center handles sales, customer service and level one tech support:

  • $99 for 200 calls, emails and web chats
  • Virtual Assistants for $22 per hour
  • American agents

We Deliver Intelligence

Our client portal gives you the information you need.

Up-to-Date

Charts and Graphs

Charts and graphs
Fully customizable reports
Fully Customizable

Reports

Download To

BI and Tableau

We Deliver Intelligence

Our client portal gives you the information you need.

Up-to-Date

Charts and Graphs

Charts and graphs
Fully Customizable

Reports

Fully customizable reports
Download To

BI and Tableau

The History of OWD

E-commerce innovator since the web was born.

First Building in Mobridge, SD
Shipping multi-lingual products worldwide.
Create the Order Fulfillment category on Lycos and Excite
Fulfill for the #1 Web Search in 1997: Pamela Anderson Lee
Ray Charles becomes a client!
Inc. Magazine Growing with Technology Award
Use Apple Newtons on the warehouse floor
Sony Entertainment: Everquest.
Second fulfillment center opened
OWD is first fulfillment company to use Google AdWords
Help create XML standards for e-com
Develop Shopping Carts before commercially available
Call Center established
Open APIs
On-Line reports
Open Los Angeles Fulfillment Center
Develop Wall St Journal’s first web site
Apparel giant Gildan selects OWD for e-com. Super Bowl ad volume follows!
OWD Acquires Sanyo Logistics from Panasonic
FaceBook Gifts chooses OWD as its first fulfillment partner
Lyft chooses OWD to help their growing company
Symphony Commerce partners with OWD to provide “full-stack” e-com offering
Open Ohio Fulfilment Center
Blue Bottle Coffee, FIJI Water, Krave Jerky become OWD clients
OWD begins drop shipping for Dicks.com, Walmart.com, Target.com, etc (Gildan)
Deliver chooses OWD as its first fulfillment partner
OWD establishes One World Direct, B.V. in the Netherlands.
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We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes

International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

Understanding Single Point
and Multi-Point Fulfillment

Learn more about the pros and cons of two excellent OWD fulfillment options.

Single-Point Fulfillment

Some clients, both large and small, use only one OWD fulfillment center for these reasons:

  • High number of SKUs;
  • High order variability;
  • High number of items per order;
  • Avoid cost of shipping inventory to multiple sites;
  • Avoid cost of complex inventory management;
  • Avoid splitting orders due to stock-outs;
  • High return volume.


In short: The complexity and cost of managing returns and distributed inventories isn’t worth the faster delivery time of a multi-point strategy.

A small merchant may choose single-point fulfillment because she has limited inventory. Or, her business might be moving so fast that she needs the simplicity of a single-point solution.

The downside of single-point fulfillment is slower delivery time to Zones 7 and 8. In reality, most orders arrive in about five days, even with the most inexpensive ground service.

Of course, you can always upgrade any order to an expedited method. OWD offers every delivery method from Next Day to International.

Multi-Point Fulfillment

If 2-Day inexpensive ground delivery is your biggest concern, then multi-point fulfillment might be right for you. OWD’s three fulfillment centers cover 98% of the U.S. in two days. (Sorry, Custer County, Montana, it’s three days for you.)

Successful multi-point fulfillment clients have these characteristics:

  • Small number of SKUs;
  • Low average order quantity;
  • Low order variability;
  • Small items cheaply shipped to multiple sites;
  • Customers’ buying trends are known;
  • The inherent complexities of multiple inventories are understood;
  • Low number of returns;
  • Plentiful inventory in all locations.

The multi-point client typically has a small catalog and only sells a single item or two per order.  They don’t have a lot of returns.

There are exceptions, a complex client with thousands of SKUs and high order volume may decide that 2-day delivery is worth the trade-off and complexity.

As for pricing, it’s always predictable.

With OWD’s flat-rate pricing, your

ground orders all cost the same.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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