A Look Back at 15 Years of Order Fulfillment Excellence: An Interview With our Chief Customer Officer
Amber Fullerton is Chief Customer Officer of One World Direct and is also one of the leaders in both sales and marketing. Amber proudly belongs
Amber Fullerton is Chief Customer Officer of One World Direct and is also one of the leaders in both sales and marketing. Amber proudly belongs
As we all know, Amazon is the juggernaut of ecommerce. Many sellers not only sell on the platform, they also use Amazon FBA (Fulfillment by
With the brisk chill in the air comes the busiest season for ecommerce sellers: The Holidays. A time when things can either go swimmingly well,
Black Friday is arguably the biggest shopping event of the year in the United States. Millions of people eagerly take advantage of heavily discounted products.
When Q4 is underway, many ecommerce companies have their sights focused on one specific weekend (we all know what it is). The day after Thanksgiving,
The Black Friday weekend is one of the busiest shopping periods of the entire year. Retailers have treated the US Thanksgiving weekend as the unofficial
Order fulfillment is an essential part of the ecommerce customer experience. Customers have high expectations for a streamlined buying experience, and anything can trigger them
It’s fair to say that the world completely changed in the fallout from COVID-19. People were forced to reevaluate their everyday activities. From travel, to
Normally, ecommerce shipping surcharges happen in Q4 in order for carriers to keep up with consumer demand. Since the outbreak of COVID-19, surcharges have been
As you work toward your ecommerce sales goals with Google Shopping ad campaigns, you obviously want to get the most bang for your buck. So
Now that you don’t have to pay to list products on Google or hand over the Buy on Google commission fee, doing business through the
If you want to inspire ecommerce customers to roll their virtual shopping carts your way, it helps to have a strong presence on Google Shopping.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
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DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
