New look for One World Direct
Last week, One World Direct launched a newly updated web site with a new logo. Please check it out at www.owd.com. I thought I’d share with
Last week, One World Direct launched a newly updated web site with a new logo. Please check it out at www.owd.com. I thought I’d share with
Some people love that “new car smell.” For others, tearing the wrapping paper off of a spectacularly wrapped birthday present provides a thrill. And for
Most people probably don’t think of an order fulfillment and call center services company as being a hot-bed of creativity. Fewer still would guess that
Today, the Seattle Times printed this story: “Workers Complain About Amazon Warehouse Jobs” link to article The story detailed how the heat index at multiple Amazon
Start making decisions about the candidate from the first contact, before you even meet face to face. Initial interactions with your candidate will provide you
If you envisioned a life of marketing and product development but are mired in day to day operations, there are 4 reasons why you should
E-Tail London is in the books. Stewart Buskirk and I enjoyed our time in London, exchanging ideas with E-Tailers from across Europe. How to measure
One World’s CEO, Thomas Unterseher, and VP of IT, Stewart Buskirk, will be on hand at eTail London on June 16 and 17 to announce
Amber LaFramboise, our VP of Client Services will be at Internet Retailer on June 8-11. Please stop by McCormick Place. We’d love to see you.
Recently a current client asked if our inbound call center could handle calls for Spanish speaking customers. The answer: Yes. While our physical call center
I am one of those people who loves to reflect on the old year and project for the new. But it’s mid-January and although we’re
“I work harder than everyone else. Plus, I’m loyal. I’ve been here forever. Why am I not paid more than the others?” For a manager
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
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DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
