The Circadian Rhythms of Productivity
If I arrive at the office at nine, my battleship is already sunk. Why? Because everybody gets to the office at nine. And they start
If I arrive at the office at nine, my battleship is already sunk. Why? Because everybody gets to the office at nine. And they start
As the Creative Director at One World, I am sometimes asked why we put so much emphasis on branding when we build websites. Shouldn’t we
Last week, the city of San Francisco unveiled the world’s largest light display on the Bay Bridge. Eclipsing the lights of the Eiffel Tower, the
They claimed to be ecommerce entrepreneurs from Russia who were eager to visit our fulfillment centers in California and South Dakota. They said they had
Part 1 Color is a highly subjective thing, but there are some general guidelines you can use in the context of branding. Here’s a series
Part 2 It’s no coincidence that Burger King, Wendys, McDonalds, Coke and Pepsi all use red. Studies show that red stimulates hunger and thirst. Amazon
Almost every project I’ve ever worked on has faced challenges or delays at some point. Often, the assumptions we make at the beginning of the
Last week, One World Direct launched a newly updated web site with a new logo. Please check it out at www.owd.com. I thought I’d share with
Some people love that “new car smell.” For others, tearing the wrapping paper off of a spectacularly wrapped birthday present provides a thrill. And for
Most people probably don’t think of an order fulfillment and call center services company as being a hot-bed of creativity. Fewer still would guess that
Today, the Seattle Times printed this story: “Workers Complain About Amazon Warehouse Jobs” link to article The story detailed how the heat index at multiple Amazon
Start making decisions about the candidate from the first contact, before you even meet face to face. Initial interactions with your candidate will provide you
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
---|---|---|
$1.75 | $3.64 | $5.39 |
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DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.