All information on this site is protected under copyright by One World Distribution, Inc. Personalized-to-Consumer, We Deliver Your Brand, Order Fulfillment – The Last Touch, One World Direct, The Voice of Your Brand are trademarks of One World Distribution, Inc.
One World Distribution, Inc., dba: One World Direct
One World respects your privacy and we are committed to protecting it.
We’ve structured our website so that, unless you choose to, you can visit OWD on the web without identifying yourself or revealing any personal information.
If you click on an ad before coming to our website, we may use a Cookie to deliver customized advertisements to you in the future.
If you submit your information through a form on our website, we will use the details you’ve provided to contact you via email and/or phone.
If you become a client of One World Direct, we will collect data from various systems and store them in our internal systems. We do this for two purposes:
One World Direct will store your data for a period of two years. If you would like your information to be deleted from our systems sooner, please provide us with written notice and we will happily oblige.
One World Direct will never sell, rent, or lease your data to a third party. However, some of our service providers may see a portion of your data, including our CRM provider and email service provider. They have rigorous privacy policies in place too and are required to keep your data safe and confidential.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
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DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
