A Call Center for Your Customers

American Agents Handle Your E-mails, Chats & Calls

Do you need help managing your customer service? Since 2001, we’ve been helping our clients deliver great customer service by handling their calls, e-mails and chats.

We start with great people. Our team of career call center agents speak American English and communicate in your brand voice.

Because our call center is integrated to our fulfillment center, your customers get a seamless experience. Whether needing us full-time or overflow, you get a world-class call center team.

 

A Call Center for Your Customers

American Agents Handle Your E-mails, Chats & Calls

Do you need help managing your customer service? Since 2001, we’ve been helping our clients deliver great customer service by handling their calls, e-mails and chats.

We start with great people. Our team of career call center agents speak American English and communicate in your brand voice.

Because our call center is integrated to our fulfillment center, your customers get a seamless experience. Whether needing us full-time or overflow, you get a world-class call center team.

A Call Center for Your Customers

American Agents Handle Your
E-mails, Chats & Calls

of consumers expect customer service agents to know their unique needs and expectations.
63 %

Do you need help managing your customer service? Since 2001, we’ve been helping our clients deliver great customer service by handling their calls, e-mails and chats.

We start with great people. Our team of career call center agents speak American English and communicate in your brand voice.

Because our call center is integrated to our fulfillment center, your customers get a seamless experience. Whether needing us full-time or overflow, you get a world-class call center team.

 

Not Just a Call Center
It’s Your Connection Center

The right words delivered by the right people. It’s the difference between a lasting connection and a bad impression; between a life-long customer and a one-time sale.

With you, we develop scripts that amplify your brand’s personality. Our American agents are trained to speak in your voice.

Outsourcing your customer service is a big decision. With OWD, you get a mature partner who will deliver the voice of your brand.

Phone

Friendly, career agents speak to your customer the way you would.

Chat

Real-time support with live agents.

Email

From scripts we develop
together, we respond to
your customer’s e-mails.

Not Just a Call Center
It’s Your Connection Center

The right words delivered by the right people. It’s the difference between a lasting connection and a bad impression; between a life-long customer and a one-time sale.

With you, we develop scripts that amplify your brand’s personality. Our American agents are trained to speak in your voice.

Outsourcing your customer service is a big decision. With OWD, you get a mature partner who will deliver the voice of your brand.

Phone

Friendly, career agents
speak to your customer
the way you would.

Chat

Real-time support
with live agents.

Email

From scripts we develop
together, we respond to
your customer’s e-mails.

Not Just a Call Center
It’s Your Connection Center

The right words delivered by the right people. It’s the difference between a lasting connection and a bad impression; between a life-long customer and a one-time sale.

With you, we develop scripts that amplify your brand’s personality. Our American agents are trained to speak in your voice.

Outsourcing your customer service is a big decision. With OWD, you get a mature partner who will deliver the voice of your brand.

Phone

Friendly, career agents speak to your customer the way you would.

Chat

Real-time support with live agents.

Email

From scripts we develop
together, we respond to
your customer’s e-mails.

Not Just a Call Center
It’s Your Connection Center

The right words delivered by the right people. It’s the difference between a lasting connection and a bad impression; between a life-long customer and a one-time sale.

With you, we develop scripts that amplify your brand’s personality. Our American agents are trained to speak in your voice.

Outsourcing your customer service is a big decision. With OWD, you get a mature partner who will deliver the voice of your brand.

Phone

Friendly, career agents speak to your customer the way you would.

Chat

Real-time support with live agents.

Email

From scripts we develop together, we respond to your customer’s e-mails.

Not Just a Call Center It’s Your Connection Center

The right words delivered by the right people. It’s the difference between a lasting connection and a bad impression; between a life-long customer and a one-time sale.

With you, we develop scripts that amplify your brand’s personality. Our American agents are trained to speak in your voice.

Outsourcing your customer service is a big decision. With OWD, you get a mature partner who will deliver the voice of your brand.

Phone

Friendly, career agents speak to your customer the way
you would.

Chat

Real-time support
with live agents.

Email

From scripts we develop together, we respond to your customer’s e-mails.

Overwhelmed By Busy Work?

Virtual Assistants At Your Service.

Our Virtual Assistants are available by the hour to help with
all the pesky details of running a growing business. They
know *a lot* about e-commerce. Ask our sales team for
details.

Chargebacks

Claims

Call tags

Returns

Overwhelmed By Busy Work?

Virtual Assistants At Your Service

Our Virtual Assistants are available by the hour to help with
all the pesky details of running a growing business. They
know *a lot* about e-commerce. Call for details.

Overwhelmed By Busy Work?

Virtual Assistants At Your Service

Our Virtual Assistants are available by the hour to help with all the pesky details of running a growing business. They know *a lot* about e-commerce. Call for details.

Chargebacks

Claims

Call tags

Returns

Overwhelmed By Busy Work?

Virtual Assistants At Your Service.

Our Virtual Assistants are available by the hour to help with all the pesky details of running a growing business. They know *a lot* about e-commerce. Call for details.

Chargebacks

Claims

Call tags

Returns

Overwhelmed By Busy Work?

Virtual Assistants At
Your Service

Our Virtual Assistants are available by the hour to help with all the pesky details of running a growing business. They know *a lot* about e-commerce. Ask our sales team for details.

Chargebacks

Claims

Call Tags

Returns

The Right People To Support Your Brand

Customer service jobs are hard! We develop talent and pride ourselves on low employee turn-over. Over half of our career agents have 10+ years of experience.

Our contemporary building, once a warehouse grocery on the great American prairie, attracts small-town talent from far and wide. Connected to the world by two fiber optic data pipes, we’re a split second from your laptop.

Headquarters in South Dakota

Danielle T. and Desiree D., helping customers since 2004 & 2013

The Right People To Support
Your Brand

Customer service jobs are hard! We develop talent and pride ourselves on low employee turn-over. Over half of our career agents have 10+ years of experience.

Our contemporary building, once a warehouse grocery on the great American prairie, attracts small-town talent from far and wide. Connected to the world by two fiber optic data pipes, we’re a split second from your laptop.

Headquarters in South Dakota

Danielle T. and Desiree D., helping customers since 2004 & 2013

The Right People To Support
Your Brand

Customer service jobs are hard! We develop talent and pride ourselves on low employee turn-over. Over half of our career agents have 10+ years of experience.

Our contemporary building, once a warehouse grocery on the great American prairie, attracts small-town talent from far and wide. Connected to the world by two fiber optic data pipes, we’re a split second from your laptop.

Headquarters in South Dakota

Danielle T. and Desiree D., helping customers since 2004 & 2013

Get Started

Share a few details with us and we’ll be in touch within 1 business day

Get Started

Share a few details with us and we’ll be in touch within 1 business day

Get Started

Share a few details with us and we’ll be in touch within 1 business day

Not Just a Call Center
It’s Your Connection Center

The right words delivered by the right people. It’s the difference between a lasting connection and a bad impression; between a life-long customer and a one-time sale.

With you, we develop scripts that amplify your brand’s personality. Our American agents are trained to speak in your voice.

Outsourcing your customer service is a big decision. With OWD, you get a mature partner who will deliver the voice of your brand.

Phone

Friendly, career agents speak to your customer the way you would.

Chat

Real-time support with live agents.

Email

From scripts we develop together, we respond to your customer’s e-mails.

Email

From scripts we develop together, we respond to your customer's emails.

Email

From scripts we develop together, we respond to your customer's emails.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes