Finding Alternatives to Amazon FBA
Amid the COVID-19 crisis, supply-chain strain at Amazon doesn’t have to spell trouble for sellers. As the spread of the virus exploded in early March,
Amid the COVID-19 crisis, supply-chain strain at Amazon doesn’t have to spell trouble for sellers. As the spread of the virus exploded in early March,
The nutraceutical industry is projected to reach almost $200 billion dollars in the US by 2025 according to a new report by Grand View Search.
You know what they say in real estate: location, location, location. Well, the same principle applies to the real estate of your fulfillment warehouse. Picking
It’s hard to overestimate the importance of great customer service in building an e-commerce brand. Zappo’s, one of the great unicorns in e-com’s history, is
The e-commerce revolution has empowered a new world of innovative products—products that couldn’t survive the mass market needs of traditional retail but who can thrive
While the internet made it easier than ever before for a company to sell goods to a global audience, it has also empowered a second
As 2019 draws to a close, we’re readying ourselves for the holiday crush, but we’re also taking stock of what we’ve learned over the past
Shipping internationally literally opens up a whole world of customers, but the leap from domestic to global is just as big as the growth opportunity
This year marks our 25th anniversary. It has sparked some reminiscence about the days when we had a single warehouse and a state of the
What is a 3PL? 3PLs, or third-party logistics providers, offer a very flexible service. They can assume just a piece of either your warehousing, distribution,
There is a lot that happens in a warehouse, and a lot to focus on, but the number one thing to optimize for keeping warehousing
This year, One World Direct celebrates our 25th anniversary. It’s hard to imagine now, but when we launched in 1994, the internet barely existed, and very
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
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DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
