Turn Fulfillment From a Cost Center to a Profit Center with P2C

Convert more shoppers and increase your average cart value with personalized-to-consumer (P2C) fulfillment. At One World Direct, we integrate personalization into the logistics process, so you can:

Warehouse employees collaborating on a project

30+

Years of Ecommerce Fulfillment Experience

FREE

Personalization Plugin

99.8%

Accuracy Rate Across All Departments

We’re in the business of growing your business.

High-Touch Support from Day One

At OWD, every client gets a dedicated account manager as soon as they onboard. No ticketing systems.

We answer the phone.

We know your name.

And we solve your problems fast—because your success is our success.

Friendly Customer Service Agent on the phone in front of a computer
Brown and White Dog wearing a rain jacket with the name "Bear" embroidered on it.

Personalization Built In, Not Bolted On

P2C is more than monograms. It’s a new standard in fulfillment. Whether it’s embroidery, laser engraving, direct-to-object printing, gift wrapping, or custom greeting cards, we integrate personalization into your pick-pack-ship process.

We call it Personalized-to-Consumer fulfillment.

You’ll call it a revenue generator.

Let Us Take the Stress out of Fulfillment

Endless Ecommerce Integrations

We support hundreds of ecommerce integrations, plus custom integrations through our open API. Our internal tech team is here to guide you.

Custom Packaging & Kitting

Enhance the unboxing experience with branded packaging options, and let our team of experts handle all your kitting needs.

Lightning-Fast Turnarounds

Same day shipping for standard orders, plus in-house product personalization for your customers to receive unique items in record time.

Your Satisfaction is Our #1 Priority

Overdelivering since 1994

OWD isn’t just a unique 3PL partner. We’re uniquely owned too, by a husband and wife who have co-leading the company since its inception in 1994. Our team operates under a set of shared values. We love the challenge of working smarter and creating innovative solutions. We love our people. But most importantly, everything we do is focused on our client’s success. But don’t take our word for it.

Your Business Deserves More Than a One-Size-Fits-All 3PL. Let’s Chat.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes