With three fulfillment centers in the United States, you have the choice of where to store your products. Want to start out in one fulfillment center? Not a problem. Expand to any of our other e-commerce distribution centers when it makes sense for your business. We also provide:
Fill out the form to schedule a call, or scroll down for more information about our fulfillment center services.
Our 3 fulfillment centers reach 99% of the country in 2 days using standard ground shipping.
FDA compliant by meeting the stringent requirements set forth to become certified.
Ideal for healthy and beauty products, vitamins and supplements, and food that doesn’t require refrigeration.
Includes all costs so your customers aren’t surprised by unexpected fees.
Your customer’s returns handled with simplicity and high-end
customer service.
Your customer’s calls, emails, and web chats answered by our agents.
We offer engraving and embroidery on a plethora of materials. Plus, custom greeting cards.
Either use our basic supplies or your custom printed materials, like boxes, marketing inserts, stickers, and
tissue paper.
Your Fulfillment Specialist is just a phone call, Slack message, or
email away.
At One World Direct, one size doesn’t fit all. Whether you need basic B2C fulfillment or complex omni-channel logistics, it’s all about your brand. Do you need custom pack-outs with gift wrap and cards? We do that. Plus kitting, returns, international shipping, and EDI. Whether you’re big or thinking big, we’d love to help.
Yes, agents are standing by – your agents. Fulfillment is only one-part of brand-building. Customer care is another. Our U.S. call center agents speak American English and amplify your brand’s personality. With our simple packages and affordable pricing, you can offer world-class service.
Ecommerce runs on technology. Since the beginning, One World Direct has been a tech innovator. Our in-house software team integrates shopping carts, as well as EDI, ERP, and Marketplaces. We’ve seen every integration.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
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DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
