We Make Contact Center EASY

Sell More with Live Agents

Contact Center

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99.00 gets you 200 contacts every week. We’ll handle any combination of calls, e-mails or web chat. You get your own phone number and customer e-mail to build your brand. We do a lot more. Click here to learn about our Virtual Assistants.

More than a Call Center

Get Virtual Assistants as needed

  • Credit Card declines
  • USPS and FedEx claims
  • Shipper Call Tags
  • Charge Backs & Credits
One World’s contact center in Mobridge, South Dakota.

Add services as you need them

Virtual Assistants

Sometimes you need a little help from your friends. OWD’s Virtual Assistants are available by the hour to help with a wide variety of administrative tasks.

Make Returns Easy

OWD’s returns processing will keep those positive reviews coming. We’ll re-label, re-bag, re-box and otherwise do whatever it takes to keep you selling.

International Shipping

OWD’s international shipping rates include all the duties and tariffs. Your customers won’t get surprises with unexpected costs. And you won’t lose the sale.

Fulfillment

Whether you’re B2C, B2B or omni-channel, OWD has a service that fits you. Our three U.S. fulfillment centers offer 2-day nationwide delivery times.

FAQs

No. It’s simply an option. 
We are invisible. All contacts are in your company’s name.
M–F: 7a – 9p CST; Saturday: 8a – 4p CST.
In the Easy Order pricing, we provide inbound voice, e-mail and web-chat. If you need IVR, out-bound calls and more in-depth tech support, we do that, too, but not in this pricing model. Call for details.
We add the total number of contacts in a given week and bill you a flat price depending on which pricing tier you’re in. For example: 25 e-mails; 20 chats; 50 calls = 95 contacts. You’d be billed $99 for the week.
The tiers represent the total contacts in a week, be they calls, chats or e-mails.
0-200: $99/week
201-400: $200/week
401-600: $300/week
601-800: $400/week
801-1,000: $500/week
Yes. $200 set-up for training our agents on the details of your business.
You must provide OWD with written training materials. You’ll then, “train the trainer” and we’ll get started.
Only if there is major additional training that you require. 

Virtual Assistants

Tedious, menial tasks. The worst way to spend your time.

Building your business requires a lot of time. That’s where OWD’s Virtual Assistants come in. If you need help with mundane business tasks, you can use our Virtual Assistant team on an as-needed basis.

Billed by the hour, you can schedule time as needed. Because our team has a view into your fulfillment and contact center operation, they can quickly help you handle repetitive, tedious tasks, while you focus on high-level projects.

Price

$22.00

per hour

Cost effective specialists. On-demand help when you need it.

Multichannel Management Systems

  • Order Changes & Reships
  • Filing Claims
  • Issuing Prepaid Shipping Labels
  • Managing Backorders

Merchant Accounts

  • Issuing Refunds & Credits
  • Handling Chargebacks
  • Declined Credit Card Management

Amazon Seller Central

  • Email Replies
  • Return Authorizations
  • A-Z Guarantees
  • Superior Brand Health Management

Virtual Assistants

OWD’s Business Process
Outsourcing Solution

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

  • Cleaning: (basic wipe down) $0.66
  • Apparel Steaming: $6.55
  • $0.50 for additional units

Call For Quotes

  • Electronics Testing
  • Re-Kitting
  • Refurbish
  • Destruction Certificates
  • Lint Rolling

International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

  • Credit Card declines
  • USPS and FedEx claims
  • Shipper Call Tags
  • Charge Backs & Credits
One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand