International Order Fulfillment Services

Outsourcing your order fulfillment to anyone can be daunting. But the stakes are even higher when it comes to international fulfillment.

That’s why you need a partner with international order fulfillment experience. We’ve been shipping products internationally for over 20 years. We simplify the process and take the guesswork out of international ecommerce.

Want to chat with us? Fill out the form to schedule a call. Or keep scrolling to learn more about who we are.

Schedule a Call

We Deliver Options

Services when you need them

International Shipping

Flat-rate shipping cost to any country in the world.

Delivered Duty Paid

Total landed cost solution includes all costs so your customers aren’t surprised by unexpected fees.

Customs Paperwork

Customs and duties paperwork sent electronically and without error.

in-house tech team

Any Shopping Cart, Marketplace, EDI, or ERP integration.

Customization

From custom packaging to custom packing slips, we can support anything.

Call Center

Your customer’s queries answered by our trained American agents.

We Deliver Customer Happiness

Your satisfaction is our number one priority

Ca
Cassidy K.

I often tell my co-workers that if they can think of it, One World Direct can probably do it. We have peace of mind in knowing they can meet any of our current and future needs.

Jewelry
David L.

Having everything in house, especially IT, is a game changer. Knowing that I have one vertically integrated team across all areas, and that you’re reachable, is great.

Cosmetics
Patrick M.

Your team is proactive for the concerns and welfare of my company, always going the extra yard. Even when our point of contact goes on vacation, or is sick, she always answers emails.

Supplements

We Deliver Expertise

Best 3PL for ecommerce companies

Top 3PL Provider of 2021

Anyone can ship a box. We Deliver Your Brand™

We Deliver Full-Scale Fulfillment

Standard and value-added services

Customized International Fulfillment Services

At One World Direct, one size doesn’t fit all. Whether you need basic order fulfillment services or complex omni-channel logistics, it’s all about your brand. Do you need custom pack-outs with gift wrap and cards? We do that. Plus kitting, returns, international shipping, and vendor compliance.

Take Advantage of Delivered Duty Paid

Create happier customers by eliminating extra duties and fees upon delivery with our total landed cost solution. Our total landed cost solution is simple to use:

  • Connect your store to our total landed cost solution
  • Customer sees (and pays) all duties, taxes, and shipping fees at checkout
  • Customer receives a communications detailing estimated arrival as well as any exceptions that may have occurred
  • Packages clear customs more quickly
  • Customer receives their package
  • You have a repeat buyer

Technology Pioneers

Ecommerce runs on technology. Since our founding in 1994, One World Direct has been a tech innovator. Our in-house technical team integrates Shopping Carts, as well as EDI, ERP, and Marketplaces. We’ve seen every integration.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes