Order fulfillment is an essential part of the e-commerce customer experience. Customers have high expectations for a streamlined buying process. Your satisfied shoppers turn into repeat buyers, and repeat buyers means more sales.
Find one that takes the time to understand your unique needs and has the expertise and comprehensive offer set to help your brand scale.
At One World Direct, one size doesn’t fit all. You choose the services you need when you need them. From basic D2C fulfillment or complex omni-channel logistics, it’s all about your brand. Plus, our full-range of services means you’ll never outgrow us. That’s Order Fulfillment you can love.
But don’t take our word for it…
I often tell my co-workers that if they can think of it, One World Direct can probably do it. We have peace of mind in knowing they can meet any of our current and future needs.
Having everything in house, especially IT, is a game changer. Just knowing that I have one vertically integrated team across all areas, and that you’re reachable, has been great.
Your team is proactive for the concerns and the welfare of my company, always going the extra yard. Even when our point of contact goes on vacation, she always answers emails.
Includes all costs so your customers won’t be surprised with unexpected fees.
Your customer’s returns handled with simplicity and high-end customer service.
Your customer’s calls, emails, and web chats answered by our agents.
Any Shopping Cart, Marketplace, EDI, or ERP integration.
From custom packaging to custom packing slips, we can support anything.
Your dedicated Account Manager is just a phone call away.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
