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99.8%

of orders ship on time
within SLA

99.9%

Accuracy rate
In fulfilling orders

50+

Fulfillment centers
across 6 countries

B2B Fulfillment

OmniChannel Solutions

Whether it’s Walmart or a small, regional retailer,
OWD supports B2B fulfillment.

  • EDI
  • Vendor Compliance
  • Drop-Shipping
  • Labeling Projects

INTRODUCING

On-demand Personalization

Personalization Sells!

OWD’s Personalized-to-Consumer service is all about building your brand. With OWD, your customers can personalize any item in their order.

  • Embroidery
  • Laser Engraving
  • Custom Greeting Cards
  • Gift Wrap and Unboxing Options
Learn more about P2C

Welcome to Peaceful Peak Season Fulfillment

Black Friday. Cyber Monday. The holiday rush. And your 3PL is:

  • Slow to receive
  • Slow to ship
  • Unresponsive

Does it feel like chaos? It doesn’t have to.

You need a reliable order fulfillment partner to keep orders flowing, keep your customers happy, and exceed your revenue goals.

To learn more about how we make Peak Season peaceful, fill out the form to the right or scroll down for more information.

 

D2C, B2B and P2C Order Fulfillment

Fulfillment Services for Any E-commerce Seller

The most comprehensive order fulfillment company in the industry. In addition, our full-service call center can handle your customer service inquiries. From basic to value-added services, our solutions are completely customized for each of our clients.

Personalization

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Personalization

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Personalization

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Personalization

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Personalization

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Personalization

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Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

Small

Example Weight: 1 ounce

Fulfillment Cost

Fulfillment
Postage
Total
$1.75
$3.64
$5.39

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

  • Credit Card declines
  • USPS and FedEx claims
  • Shipper Call Tags
  • Charge Backs & Credits
One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

  • Cleaning: (basic wipe down) $0.66
  • Apparel Steaming: $6.55
  • $0.50 for additional units

Call For Quotes

  • Electronics Testing
  • Re-Kitting
  • Refurbish
  • Destruction Certificates
  • Lint Rolling