Nutraceutical & Supplement Order Fulfillment

With over 25 years of experience fulfilling supplements and nutraceuticals, One World Direct has built its infrastructure to support this fast-growing industry. We distinguish ourselves from the competition by offering smart integrations, continuity management, customer support, and multiple warehouses designed just for this niche.

Anyone can deliver a box. We Deliver Your Brand™

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Smart Integrations

One World’s flexible order fulfillment technology integrates into any cart or ERP in real-time, streamlining inventory and order management. We ship with a first-in first-out (FIFO) methodology, keeping your inventory under control. We support both D2C shipments as well as bulk/retail shipments that require EDI and vendor compliance. In the event you need to recall or quarantine a specific product, you need a fulfillment partner that can handle that process. Our warehouse management system ensures lot tracking so if that problem should arise, we can pinpoint the specific lot of product, select the customers that need to be notified, and dispose of any product remaining on the warehouse floor.

Continuity Management

Many nutraceuticals and supplements are now purchased on an auto-fill basis. Continuity customers are your most valuable customers, providing recurring revenue and income stability for your business. One World Directs’ subscription management program automatically refills your customers’ orders and gets their product to their door before their last order runs out.

Client And Customer Support

We know running any eCommerce business is time consuming. At OWD, you get a dedicated account manager that genuinely cares about your company and its interests. That same dedication is shown to your customers. Our customer service team is available to help with customer’s product questions, manage customer subscriptions, as well as help with any back-office administrative work.

The Right Facility

Not only do we have climate-controlled and FDA certified facilities, our warehouses are strategically located to reach 99% of the US in 2 days. We offer same-day shipping with late cut-off times to keep orders flying out the door. And because our order shipment volume is so high, we’re able to pass on our shipping discounts to you. We’d love to hear more about your operation and your goals. To set up a call with one of our fulfillment specialists, fill out the form above or give us a call at 866-289-9010.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

  • Credit Card declines
  • USPS and FedEx claims
  • Shipper Call Tags
  • Charge Backs & Credits
One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

  • Cleaning: (basic wipe down) $0.66
  • Apparel Steaming: $6.55
  • $0.50 for additional units

Call For Quotes

  • Electronics Testing
  • Re-Kitting
  • Refurbish
  • Destruction Certificates
  • Lint Rolling