Looking to outsource your order fulfillment? Scale your ecommerce company quickly with our top-rated fulfillment services.
As an end-to-end order fulfillment provider, we fulfill ecommerce orders for D2C, B2B, marketplace, retail, and dropship channels.
With 27 years of ecommerce expertise, an in-house technology team, standard and value-added fulfillment services, no customer has ever outgrown us.
Interested in a quote? Fill out the form to schedule a call. Or keep scrolling to learn more about who we are.
Includes all costs so your customers aren’t surprised by unexpected fees.
Your customer’s returns handled with simplicity and high-end customer service.
Your customer’s calls, emails, and web chats answered by our agents.
Any Shopping Cart, Marketplace, EDI, or ERP integration.
From custom packaging to custom packing slips, we can support anything.
Your dedicated Account Manager is just a phone call away.
I often tell my co-workers that if they can think of it, One World Direct can probably do it. We have peace of mind in knowing they can meet any of our current and future needs.
Having everything in house, especially IT, is a game changer. Knowing that I have one vertically integrated team across all areas, and that you’re reachable, is great.
Your team is proactive for the concerns and welfare of my company, always going the extra yard. Even when our point of contact goes on vacation, or is sick, she always answers emails.
At One World Direct, one size doesn’t fit all. Whether you need basic order fulfillment services or complex omni-channel logistics, it’s all about your brand. Do you need custom pack-outs with gift wrap and cards? We do that. Plus kitting, returns, international shipping, and vendor compliance.
Order fulfillment is only part of the ecommerce process. Customer care is another. Our U.S. call center agents speak American English and amplify your brand’s personality. We provide customer service, tech support, inbound sales, reservations, and more. Our virtual administrative assistants can help you with everything from claims to credits to chargebacks. As specialists in Amazon Seller Central, we maintain email responses, return authorizations, A–Z guarantees, and superior brand health management. With our simple packages and affordable pricing, you can offer world-class service.
Ecommerce runs on technology. Since our founding in 1994, One World Direct has been a tech innovator. Our in-house technical team integrates Shopping Carts, as well as EDI, ERP, and Marketplaces. We’ve seen every integration.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
