Why We Retain Our Customers

Why Don’t Our Clients Leave? Onboarding with an order fulfillment company is an expensive, time consuming process. You shouldn’t have to do it more than once. We pride ourselves on building long-lasting relationships with our clients, and we’ve built our company so you can grow with us. For example:

Anyone can deliver a box. We Deliver Your Brand™

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Technology

The key to optimizing your order fulfillment operation is technology. Most fulfillment companies use 3rd party vendors to handle integrations. We have an in-house tech team who can write custom code that syncs our systems with yours as well as your vendors so your business processes are seamless. Just one of the many reasons why we retain our customers.

Speed

Your customers don’t care about back end technology, they care about speed, and we’re set up to deliver. With fulfillment centers on both coasts and a third in the Midwest, we can reach 99% of the country via 2-day ground. And because we offer same day shipping with late cutoff times, your products get out the door ASAP.

Service

When you sign on with us, you get a dedicated fulfillment specialist who is your eyes on the floor. Our agents are responsive. They take a proactive approach to help you streamline your operation and they get back to you quickly whenever you have a question. We’d love to learn more about your operation and help you find the best fulfillment partner for your business, even if it isn’t us. To set up a call, just fill out the form above and we’ll be in touch!

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

  • Credit Card declines
  • USPS and FedEx claims
  • Shipper Call Tags
  • Charge Backs & Credits
One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

  • Cleaning: (basic wipe down) $0.66
  • Apparel Steaming: $6.55
  • $0.50 for additional units

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  • Electronics Testing
  • Re-Kitting
  • Refurbish
  • Destruction Certificates
  • Lint Rolling