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Receiving: Pay Now or Pay Later

How do you choose an order fulfillment company when they all seem so similar? The most telling insight into the soul of a fulfillment house may be how they handle receiving.

A successful fulfillment center – whether in-house our outsourced – begins with good data. And that good data must be captured at the onset of the process, in receiving.

Receiving is where accuracy begins. It’s where you get a chance to verify that your supplier shipped the same number of units you purchased. It’s where damaged items are discovered and incorrect colors and sizes are found. It’s where quality assurance happens.

When playing the pricing game, some outsourced fulfillment services offer “Free Receiving,” while others charge for receiving. What’s the better value?

Ask the fulfillment company what they include in receiving? Do they insist on a high level of accuracy or do they simply verify the number of pallets received? What happens if you find out down the road that there was an error in receiving or the supplier sent the wrong quantity?  Who is responsible for making that right?   And how do you handle the orders that were affected by shipping incorrect inventory or backorders?

If free simply buys you a pallet count and taking the supplier’s word for it, then you’ll need the Q/A steps described above done at a later date.

Receiving is a garbage in – garbage out proposition. If the wrong items find their way to inventory, they’ll then find their way to your customer. And that’s where the real cost begins – errors and unhappy customers. Either way, you decide when you want to pay.

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes