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How Steve Jobs Influenced One World Direct

Most people probably don’t think of an order fulfillment and call center services company as being a hot-bed of creativity. Fewer still would guess that a fulfillment company would be chock-full of Macintoshes. But One World Direct isn’t like other fulfillment companies or call centers. We don’t see ourselves as boring, behind-the-scenes types. We see ourselves as creative problem solvers who happen to be in the order fulfillment industry.

And what is Business if it isn’t creative? Growing up, I dreamt of being a world-class musician. Business seemed so boring and dull to me. As I made several unplanned turns away from music and into e-commerce, I realized that entrepreneurship is one of the most creative things a person can do. My training as a musician served me well. I understood the nature of risk taking (improvisation), of working with a team (ensemble) and of hiring great executives (“A” players).

Over the years – first as a musician, then as an entrepreneur and now as an executive – I’ve had nothing but a Mac at my side. Apple’s ethos of individual creativity and empowerment always resonated with me at a fundamental level. Sitting down at my Mac and soaking in the beautiful and elegant design of the machine somehow gave me hope that I could borrow just a bit of that creativity and work it into my life. Recently opening my new MacBook reminded me again of the value of beautiful packaging, the value of commitment and the value of a Brand Experience.

It’s no accident that all of our executives have a Mac on their desk. I hire creative, energized people who share my values. They get to choose any machine they like. It’s always a Mac. And it’s probably not a surprise that companies who choose One World Direct choose us because of our entrepreneurial ethos, our flexibility and creativity; our passion for the little details and our commitment. It’s in our DNA thanks in no small part to Apple.

Like most of us, I never met Steve Jobs, but I’ll miss him. Or, at least I’ll miss what he meant to me: creativity, risk taking, elegance and true belief in the mission.

Thomas E. Unterseher
Co-Founder & CEO
One World Direct
www.owd.com

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes