The e-commerce world runs on technology. Sadly, the fulfillment industry hasn’t quite kept up. As important as Ecommerce Systems Integrations are to the success of your business, a surprising number of fulfillment operations don’t support those integrations well. At best, some outsource to a SAAS company whose speed of service and attention to detail leave much to be desired. At worst, you get systems that don’t communicate, resulting in faulty order management and angry customers.
One World Direct has invested in Ecommerce Systems Integrations development since our founding in 1994. We have our own in-house tech team that has written integrations for every e-commerce software you can think of, and as new platforms are developed, we’ll write integrations for them too. Even more, we have a Tier 1 Warehouse Management System, so our team has total control over linking our systems to yours. You get a customized solution that’s built for your business—no lost orders, no headaches, and no ridiculous waiting for someone to get back to you.
E-commerce is a fast-moving, ever-changing world. You need the flexibility to continue innovating as your business evolves. We’ve built One World Direct to make it easy to integrate all of your systems in a way that powers your growth.
Want to talk systems integration? Just fill out the form below or give us a call: 866-289-9010
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.