How do you want to do business? Let One World Direct Pick Pack And Ship your products.
One World’s flexible order fulfillment technology integrates to any e-commerce site or ERP in real-time, near-time or batch mode. Why the flexibility? Because only you know how your customers behave. Do you want to build in a time lag between order placement on your site and order picking at our facility? You might if you experience a high number of post-order modifications that cascade into customer service costs and disruption. If not, then real-time integration is for you.
Once an order is released to our system, pickers are directed to your zone in our fulfillment center by tablet devices. Pickers use scanners to verify the accuracy of every order. When your order arrives at a packing station, packers then re-scan and re-verify each order, using touch-screen PCs to record all data, including packaging types. Your parcel ships using the carrier that you, or your customer, has chosen.
If building a brand is your focus, One World sources all types of gift cards, wrapping paper, embossed seals, tissue paper, ribbons, gift bags and anything else our clients need to make their brand stand out.
Custom pack slips and other inserts are printed as per your design, your brand identity and your unique needs. Some clients utilize branded shipping boxes, while others prefer plain brown boxes or padded envelopes. Boxes can be taped using customized logo’d tape.
We’ll put your products in a box, but we won’t box you in.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.