We Ship with Speed

In February 2005, Amazon debuted their “Prime” offering, and changed the definition of shipping speed in the e-commerce world. Two-day delivery became the new standard, and ever since, online brands have been looking for ways to achieve this speed without killing their margins. If you aren’t shipping two-day, it’s hard to build market share, but you can’t keep your costs low if you’re paying for expedited delivery.
 
We’ve built our fulfillment operation at One World Direct around making speed affordable. Our Tier 1 Warehouse Management System integrates with your systems to make order processing fast and efficient. With 3 warehouses strategically placed across the country, we can reach 99% of the continental US in two days using ground shipping, keeping your costs low. And we offer same-day shipping with late cut-off times to keep orders flying out the door ASAP.

Schedule A Call

While speed is crucial, it isn’t everything. Even when your customers are thrilled that their items arrived so fast, there are still the inevitable returns. We can help you with that too. Our award-winning contact center makes sure your customers have an experience that keeps them returning to your site.

We’d love to hear more about your operation and your goals. To set up a talk with one of our fulfillment specialists, fill out the form below or give us a call at 866-289-9010.

Pick, Pack & Ship

Our flexible systems fit your business.

Returns Processing

Testing, cleaning, disposing, we do it all.

One World Guarantee

If it’s not right, we pay for it.

Special Projects

We build programs around your needs.

Fulfillment Center Locations

Strategically located for efficiency

Shipping Speed

2 days to 99% of the country

Integrations

Our in-house team integrates with everything

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

  • Credit Card declines
  • USPS and FedEx claims
  • Shipper Call Tags
  • Charge Backs & Credits
One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

  • Cleaning: (basic wipe down) $0.66
  • Apparel Steaming: $6.55
  • $0.50 for additional units

Call For Quotes

  • Electronics Testing
  • Re-Kitting
  • Refurbish
  • Destruction Certificates
  • Lint Rolling