One World Direct is committed to having a positive impact on our clients, each other, our community and the environment.
Natural Light: Enormous skylights in both our call center facility and our warehouse provide day lighting, which reduces our energy use and puts our employees in a happy, helpful mood.
Radiant Heating: Our call center, office facility, and 50% of our distribution center, is heated by a 99% efficient boiler system that powers a radiant floor.
No Styrofoam Peanuts: We hate them, our customers hate them and so does the earth. We don’t buy them, but if manufacturers send their goods to us packed in peanuts, we make sure to dissolve them with natural citrus oil.
Cardboard Recycling: All the cardboard that arrives at our buildings, (almost a ton every week) is crushed, baled and recycled.
Shipping Processes: We promote the USPS efforts with their cradle-to-cradle packaging, primarily with their Priority Mail packaging.
Packing Materials: Of our paper void fill, the newsprint is all post consumer content, and is 100% recyclable; the natural kraft paper contains no virgin pulp material and is 100% recyclable.
Paper Recycling: Our offices shred and recycle all their paper.
Paperless Reporting: Our contracts, finance, and reporting are all web-based. We eliminate paper use whenever possible with our clients and internally.
New Energy News: We’re a proud sponsor of New Energy News. If you’re into solar, wind and anything related to new energy, check it out.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.