There are many competent order fulfillment and call center companies in America. How do you choose the best partner for you? Do you want the cheapest? The fastest? The biggest? The best?
If you’re considering One World, know this: we don’t strive to be the cheapest, and we’re certainly not the biggest, but we do strive to be the best. What “best” means to us is operating with a very high level of accuracy and speed. “Best” means doing what we say we’ll do. It means constant technical innovation. “Best” means providing a great atmosphere for our employees.
OWD is a values based company. If our values align with yours, chances are we’ll form a strong partnership. We prioritize forward thinking so we can continue innovating in our field. We’ve built our company to be nimble to adapt our our clients’ varied needs and we pride ourselves on providing them with clarity. We feel acting with integrity means making a positive impact for our clients and our community.
If you’d like to learn more about us and our operation, drop us a note in the form below. Whether you want to get on the phone or come tour our facilities, we’d love to get to know you better.
Thomas E. Unterseher
Co-Founder & CEO
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.