Why OWD?

There are many competent order fulfillment and call center companies in America. How do you choose the best partner for you? Do you want the cheapest? The fastest? The biggest? The best?

Striving to be the Best

If you’re considering One World, know this: we don’t strive to be the cheapest, and we’re certainly not the biggest, but we do strive to be the best. What “best” means to us is operating with a very high level of accuracy and speed. “Best” means doing what we say we’ll do. It means constant technical innovation. “Best” means providing a great atmosphere for our employees.

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Putting Values First

OWD is a values based company. If our values align with yours, chances are we’ll form a strong partnership. We prioritize forward thinking so we can continue innovating in our field. We’ve built our company to be nimble to adapt our our clients’ varied needs and we pride ourselves on providing them with clarity. We feel acting with integrity means making a positive impact for our clients and our community.

Drop Us a Line

If you’d like to learn more about us and our operation, drop us a note in the form below. Whether you want to get on the phone or come tour our facilities, we’d love to get to know you better.

Thomas E. Unterseher
Co-Founder & CEO

OWD Green

Our commitment to the environment

Why OWD?

What makes us different?

Our Values

We seek partners who share our values

Fulfillment Costs

Fulfillment costs are based on three criteria: size, weight and delivery time.

OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.

Starting At

$3.99

Per Unit

FAQs

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International Shipping

The old way to ship internationally

DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.

Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.

DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.

The best way to ship internationally

DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.

With DDP, your customers won’t be surprised with unexpected customs charges – good!

With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.

Ship flat-rate anywhere in the world starting at:

$16.39

One World Direct, B.V.

For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.

We Make Contact Center EASY

Sell More with Live Agents

The Services

OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.

We’ll handle your inbound sales and customer service contacts.

You get career agents who speak American English and know how to sell.

The Costs

$99 gets you 200 calls, e-mails or chats handled every week.

You get your own phone number and custom e-mail.

We do a lot more. Call for details.

More than a Call Center

Get Virtual Assistants as needed

One World’s contact center in Mobridge, South Dakota.

The Voice of Your Brand

We Make Returns EASY

Returns? Yuck.
One World has a simple solution.

All-Inclusive Returns

OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.

What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.

Base Price

$4.95

Add-On Services

Call For Quotes