We enable greatness in our clients, community, company and selves.
We put this into practice by continuously striving to be the Employer of Choice in our community. What does that mean for you?
Simply put, it means quality and stability. Because jobs at our facilities are highly desirable, we attract the best in local talent. And because people love working with us, they stay with us, deepening their knowledge of our processes and your particular business needs.
Recruiting and keeping the best people means treating them well and paying them well. We offer three different health plans, vision plans, supplementary plans, life and disability insurance, a 401k, generous paid time off, a gym membership, and ongoing education opportunities. One World is especially sensitive to the needs of our working parents. We offer a lactation lounge for nursing mothers. Flex time allows for school pick-up and drop-off.
When you partner with One World Direct, you’re doing more than outsourcing. You’re hiring a well-trained team that has spent years working together, building a community, and finding ways to help our clients reach their goals.
Integrity: This value always comes first.
Forward-Thinking: We’re always pushing our company to be ahead of the curve.
Innovation: We drive change in our industry by investing in technology.
Positive Impact: It’s not enough to do our jobs, we want to make a difference as well.
Clarity: We give our clients the transparency they want and the data they need.
Nimble: No matter what our clients need, we have the flexibility to make it happen.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.