An account manager for you, and a contact center with chat, email, and phone for your customers.
An account manager for you, and a contact center with chat, email, and phone for your customers.
Want to offer product personalization? Give your customers the option to add monograms, unique messages, or custom images to create one-of-a-kind products.
Personalized greeting cards are an easy way to add that special touch. Your customers simply choose a design at checkout and personalize their message.
49% of Americans are interested in buying customized items.
Want to offer product personalization? Give your customers the option to add monograms, unique messages, or custom images to create one-of-a-kind products.
Personalized greeting cards are an easy way to add that special touch. Your customers simply choose a design at checkout and personalize their message.
49% of Americans are interested in buying customized items.
From basic order fulfillment to complex omnichannel logistics for ecommerce brands.
Do you need custom pack-outs and gift wrap? We do that. Plus kitting, returns, international shipping, and more.
Ecommerce brands that use custom packaging see 55% of repeat business.
From basic order fulfillment to complex omnichannel logistics for ecommerce brands.
Do you need custom pack-outs and gift wrap? We do that. Plus kitting, returns, international shipping, and more.
Ecommerce brands that use custom packaging see 55% of repeat business.
Looking to outsource your customer service? For over 20 years, our call center professionals have been making our clients’ customers happy.
Our career American agents amplify your brand’s personality through phone, email,
and live chat.
95% of consumers say customer service is important for brand loyalty.
Looking to outsource your customer service? For over 20 years, our call center professionals have been making our clients’ customers happy.
Our career American agents amplify your brand’s personality through phone, email,
and live chat.
95% of consumers say customer service is important for brand loyalty.
You call. We answer.
What good is a fulfillment partner
who doesn’t answer the phone?
At OWD, your expert Fulfillment Specialist
has one job: to help you succeed.
66% of customers expect companies to understand their unique needs and expectations.Â
You call. We answer.
What good is a fulfillment partner
who doesn’t answer the phone?
At OWD, your expert Fulfillment Specialist
has one job: to help you succeed.
66% of customers expect companies to understand their unique needs and expectations.Â
Small? Big? Thinking big? Choose the services you need.
Add as you grow. No one has ever outgrown us.
Small? Big? Thinking big? Choose the services you need.
Add as you grow. No one has ever outgrown us.
Small? Big? Thinking big? Choose the services you need. Add as you grow. No one has ever outgrown us.
We offer a variety of shipping options to get packages to your customers when they need it. Our 3 warehouse locations reach 98% of the U.S. in 2-days.
We offer a variety of shipping options to get packages to your customers when they need it. Our 3 warehouse locations reach 98% of the U.S. in 2-days.
Since the beginning, we’ve been a tech innovator. Our in-house software team has seen every integration. And our open API connects to:
Since the beginning, we’ve been a tech innovator. Our in-house software team has seen every integration. And our open API connects to:
Since the beginning, we’ve been a tech innovator. Our in-house software team has seen every integration. And our open API connects to:
We mean what we say. We answer your calls.
Living our values since 1994.
Having everything in house, especially IT, is a game changer. Just knowing that I have one vertically integrated team across all areas, and that you’re reachable, has been great.
I often tell my co-workers that if they can think of it, One World Direct can probably do it. We have peace of mind in knowing they can meet any of our current and future needs to help us grow.
Your team is proactive for both the concerns and welfare of my company, always going the extra yard. Even when our point of contact goes on vacation, she always answers emails.
We mean what we say. We answer your calls.
Living our values since 1994.
Having everything in house, especially IT, is a game changer. Just knowing that I have one vertically integrated team across all areas, and that you’re reachable, has been great.
I often tell my co-workers that if they can think of it, One World Direct can probably do it. We have peace of mind in knowing they can meet any of our current and future needs to help us grow.
Your team is proactive for both the concerns and welfare of my company, always going the extra yard. Even when our point of contact goes on vacation, she always answers emails.
We mean what we say. We answer your calls. Living our values since 1994.
Having everything in house, especially IT, is a game changer. Just knowing that I have one vertically integrated team across all areas, and that you’re reachable, has been great.
I often tell my co-workers that if they can think of it, One World Direct can probably do it. We have peace of mind in knowing they can meet any of our current and future needs to help us grow.
Your team is proactive for both the concerns and welfare of my company, always going the extra yard. Even when our point of contact goes on vacation, she always answers emails.
Our client portal gives you the information you need.
Our client portal gives you the information you need.
OWD’s all-inclusive Returns service provides simplicity and high-end customer service. OWD includes a pre-printed return label as part of your packing slip. Your customer need only drop it in the mail.
What’s included: packaging slip with return label, QC inspection, re-bag, re-tag and return to stock. What’s excluded: postage cost, poly bags and any special packaging.
DDU means Delivery Duty Unpaid – where the buyer pays for all of the import fees at delivery.
Unexpected import fees give buyers sticker shock – not good. When they refuse to pay, you’ve lost a sale and must pay to return your product, or abandon it.
DDU is an old idea whose time has passed. For these reasons and more, OWD doesn’t recommend DDU for e-com sellers.
DDP is an acronym for Delivery Duty Paid. DDP means that the seller pays for all the duties and import fees.
With DDP, your customers won’t be surprised with unexpected customs charges – good!
With OWD’s landed cost calculator, your foreign customers will know exactly what their various VAT, customers and duties will cost. No unhappy surprises.
For large-scale operations needing a full solution in Europe, there’s OWD Europe, based in Amsterdam.
Fulfillment costs are based on three criteria: size, weight and delivery time.
OWD offers five service levels: economy (7-10 days); Standard (5-7 days), 2-Day, Overnight and International.
Example Weight: 1 ounce
Fulfillment | Postage | Total |
|---|---|---|
$1.75 | $3.64 | $5.39 |
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OWD handles phone calls, e-mails and web chat eighteen hours a day from our own state-of-the-art facility.
We’ll handle your inbound sales and customer service contacts.
You get career agents who speak American English and know how to sell.
$99 gets you 200 calls, e-mails or chats handled every week.
You get your own phone number and custom e-mail.
We do a lot more. Call for details.
The Voice of Your Brand
